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Lead Sales Associate

2 months ago


Palm Desert, California, United States DSW Full time
Job Summary

The Lead Store Associate plays a vital role in driving sales and results at DSW. This position assists store management in all activities, demonstrating behaviors that align with the company values of Accountability, Collaboration, Humility, and Passion.

Key Responsibilities
  • Customer Service
    • Maintain a positive in-store experience by modeling behaviors that promote customer satisfaction and loyalty.
    • Redirect associate behaviors to achieve store goals and respond to customer requests and feedback with a high sense of urgency.
    • Ensure customers have a positive experience by maintaining DSW store standards.
  • Inventory Management
    • Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.
    • Help supervise and participate in the planning and execution of all inventory management related activities, including freight receipt, placement, markdown, and MOOS.
    • Assist management with all omni activities in store, including Charge/Send, BOPIS/BOSTS, and Delivery.
    • Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
  • Human Resources
    • Work closely with the store leadership team to understand and follow policy and procedure.
    • Support team by training, coaching, and providing feedback to the management team in an efficient manner.
    • Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow-up.
    • Support team in managing payroll and associate timekeeping activities.
Requirements
  • Minimum 2 years retail experience.
  • Minimum high school graduate or equivalent.
  • Good verbal and written communication skills.
  • Professionalism.