Director of Sales

2 months ago

Orlando, United States Hilton Grand Vacations Full time
Job Description

What will I be doing?

As a Director of Sales Action Line you would be responsible for implementing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Staff, plan, handle and advise the activities of the VCs to acquire maximum production and efficiencies for the Action Line. This position also steps into the role and functions of the DOS when the DOS is not on property, and supports the DOS in their role and function while the DOS is on property.
Shapes Strategy:
  • Supports the VP in driving and developing the business strategy in order to meet and exceed plan.
  • Supports the operation by challenging the way things have always been done; looking at problems, processes and solutions in new ways; and identifying novel solutions to old problems by trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.
  • Supports the VP in crafting competitive, breakthrough strategies and plans.
  • Tracks and trends performance and is able to predict short-term performance and adjust plans as conditions change to achieve results.
Drives Execution:
  • Responsible for the Pender Report & Cancellation Log (saving sales and taking sales off log). Coordinating with Contracts and QAM improving penders to solids.
Build and Lead Talent:
  • Directly responsible for the monthly performance of the Action Line VCs.
  • Implements training for the Action Line Sales Closer T/Os.
  • Consistently builds an environment that fosters a top performing Sales Management team.
  • Coaches, develops, empowers measures, monitors and mentors VCs and T/Os for current business needs and future leadership positions to support succession planning.
  • Ensures performance management is consistently performed and driven throughout the site for VCs and T/Os. All reviews are due by the 9th day of the following month.
  • Ensures talent management philosophies/programs are driven and completed throughout the site
  • Leads performance and talent initiatives, including but not limited to the following areas: Point of Sale Leads, Sophisticated Training, Rotation, Pender Business, Front to Back Program, Guest Complaints, spiffs & contests, Half-Time Meetings.
Drive for Results:
  • Ensures adequate coverage of all T/Os to ensure maximum floor coverage. Supports the operation in developing and managing the schedule and monthly calendars.
  • Ensures accurate coverage based upon season.
  • Meets and exceeds VPG, closing percentage and volume standards.
  • Meets with a specific group of T/Os and VCs monthly for mentorship, coaching and goal assessment.
  • Conducts motivational, meaningful morning sales meetings.
  • Leads the VCs and holds them accountable for adherence to policies and procedures.
  • Generates maximum performance in the sales force by applying predefined metrics.
  • Ensures that all new contracts are completed precisely and processed according to current policy.
  • Carries out all other reasonable requests as assigned by management.
Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • 3-5 years of related experience
  • Minimum 2 years of management experience in a related role
  • Minimum 3 years experience as a Sales Manager in Vacation Ownership industry
  • Flexible schedule to include weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree
  • Florida Real Estate License

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