Advanced Color Production Print Specialist
4 weeks ago
Position is Based in Ramsey, NJ. This Position is Not Remote
Overview:
The Advanced Color Production Print Specialist (Production Print Specialist II) will utilize Konica Minolta systems knowledge to provide advanced troubleshooting and diagnostic assistance to all Konica Minolta technical channels. The Specialist will be a lead support entity for major accounts. The Specialist will also work directly with KMI support personnel to facilitate the timely resolution of issues. Additionally, the Specialist will broadcast pertinent technical information to the field using a variety of media.
The Advanced Color Production Print Specialist will serve as a mentor to Customer Support Center team members. The Specialist will have and maintain a high aptitude of expertise on Konica Minolta products, peripherals and print controllers.
Responsibilities:
Be a lead for regional product reworks
Provide Major Account support
Creation of troubleshooting and best practices guides
Conduct weekly/monthly conference calls with field/KMI
Be a support lead including interfacing with respective support groups for Fiery and Creo controllers.
Create troubleshooting videos for distribution to direct and dealer channels
Create entries complete with technical and business justification for the Accompa system
Provide system integration support and diagnostic assistance to all KMBS channels using network knowledge and Konica Minolta systems knowledge. This includes main body configuration support
Handle Critical Accident Reports in a detailed and timely fashion
Qualifications:
Associates degree or Technical school diploma required. Bachelor Degree in related fields a plus. Equivalent work experience will be considered
8+ years experience of Production Print experience with Konica Minolta production print knowledge preferred.
G7 certification strongly desired
N+ certification desired
Apple Certified support professional (ACSP) helpful
Be familiar with and be able to demonstrate IQ-501 functionality
Ability to technically support MFP peripheral products of appropriate KM partners products (i.e. Fiery, Creo)
Able to develop and deliver quality, well organized and meaningful webinars and workshops to the internal, external customers, and field teams
Ability to interpret and condense complex information into a concise summary for audience members with varied degrees of technical acumen
Able to relate to both technical and sales audiences in a professional, personable and persuasive manner.
Experience with Adobe Suite plus Pitstop Pro
Strong knowledge of Production Print Hardware including Agfa and Plockmatic products
Knowledge of variable data printing
Strong organizational and follow-up skills
Travel up to 20%
by Jobble
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