Customer Service Support Representative
2 weeks ago
LabCorp is seeking a Customer Service Support Representative to join our team in Burlington, NC . This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
The schedule for the position will be a first shift Monday-Friday 8:00am to 4:30pm.
Requirements
- High School Diploma or GED equivalent required
- Associate's or Bachelor's degree highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
Job Duties/Responsibilities
- Act a liaison between LabCorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting LabCorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility .
For more information about how we collect and store your personal data, please see our Privacy Statement .
-
Customer Service Representative
3 days ago
Burlington, Kansas, United States Pilot Freight Service Full timeJob SummaryPilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Chicago, IL. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate communication with customers,...
-
Customer Service Representative
3 days ago
Burlington, Kansas, United States Pilot Freight Service Full timeAbout the Role:Pilot Freight Services is seeking a highly skilled Customer Service Representative to join our team at our Milwaukee Station in Oak Creek, WI.Job Summary:We are looking for a detail-oriented and customer-focused individual to provide exceptional service to our customers, cartage agents, and internal stakeholders. The successful candidate will...
-
Customer Service Support Representative
2 weeks ago
Burlington, United States LabCorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support...
-
Customer Service Support Representative
2 weeks ago
Burlington, United States LabCorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support...
-
Customer Service Support Representative
2 weeks ago
Burlington, NC, United States Labcorp Careers Full timeLabCorp is seeking a Customer Service Support Representative to join our team in *Burlington, NC*. This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support...
-
Customer Support
2 weeks ago
Burlington, NC, United States Labcorp Careers Full timeLabCorp is seeking a Customer Service Support Representative to join our team in *Burlington, NC*. This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support...
-
Customer Service Representative
3 months ago
Burlington, United States Ascend Learning Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03393 Showing 1 location **Job Details** **Description** Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness...
-
Customer Service Representative
3 weeks ago
Burlington, United States Lavelle Industries Full timeAt Lavelle we believe in continued learning, visible problem solving and helping our employees grow. We offer a competitive salary and benefits package, including an on-site FREE health clinic, casual attire and/or uniforms, and paid vacation and holidays. Did we mention our aim is to "Stay in business forever and have fun!" We are an equal opportunity...
-
Customer Service Representative
1 day ago
Burlington, Washington, United States Bellevue Healthcare Full time**About Bellevue Healthcare**We are a leading healthcare provider dedicated to enhancing the quality of life for individuals in need of medical equipment. Our mission is to deliver exceptional products and services with honesty, integrity, and reliability.**Our Team**We are a dynamic team of professionals who serve with compassion and expertise. Our goal is...
-
Customer Service Representative
2 months ago
Burlington, United States Shawmut Full timeManage order intake, customer communication, and quoting, excluding quality-related issues. - Coordinate distribution and all shipping documentation through the shipping process. - Provide regular updates to customers, with increased frequency for hi Customer Service Representative, Customer Service, Representative, Retail, Technical
-
Customer Service Representative
3 days ago
Burlington, Vermont, United States Vyve Broadband Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide timely and effective resolution to customer...
-
Customer Service Representative
3 days ago
Burlington, Vermont, United States Vyve Broadband Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide top-notch customer service and support to clients via...
-
Customer Service Representative
3 days ago
Burlington, North Carolina, United States Modern Chevrolet Cadillac of Burlington Full timeJob SummaryModern Chevrolet of Burlington is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling incoming calls, and ensuring a seamless experience for our customers.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
24 hours ago
Burlington, Vermont, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are a leading pizza delivery company seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Support Rep- Onsite
4 weeks ago
Burlington, United States Laboratory Service Inc Full timeLabCorp is seeking aCustomer Service Support Representativeto join our team in Burlington, NC . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativewill provide product education and handle a...
-
Customer Service Representative
5 days ago
Burlington, Vermont, United States Enterprise Holdings Full timeJob SummaryEnterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr. This role is responsible for providing exceptional customer service, supporting branch operations, and ensuring a seamless rental experience for our customers.Key ResponsibilitiesProvide high-level customer...
-
Customer Service Representative
3 months ago
Burlington, United States C3Aero LLC Full timeJob DescriptionJob DescriptionC3Aero LLC is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...
-
Customer Service Representative
2 days ago
Burlington, Massachusetts, United States Sekisui Diagnostics, LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Sekisui Diagnostics, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesOrder Processing...
-
Customer Service Representative
2 months ago
Burlington, United States U-Haul Full timeLocation: 460 Riverside Ave, Burlington, Vermont 05401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Support Representative
2 weeks ago
Burlington, NC, United States Labcorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will be in the office in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support...