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Customer Service Representative
2 months ago
**About Bellevue Healthcare**
We are a leading healthcare provider dedicated to enhancing the quality of life for individuals in need of medical equipment. Our mission is to deliver exceptional products and services with honesty, integrity, and reliability.
**Our Team**
We are a dynamic team of professionals who serve with compassion and expertise. Our goal is to make a positive impact on the lives we touch and take care of our community with every interaction.
**Job Summary**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for:
• Demonstrating a Service First mentality by listening, supporting, and meeting customer expectations
• Utilizing strong PC skills and excellent written and verbal communication to interact with customers and colleagues
• Possessing people skills with an emphasis on communication, planning, and personal accountability to deliver exceptional customer experiences
• Being detail-oriented and capable of managing multiple tasks to ensure seamless operations
• Working successfully in an office setting to provide top-notch support to our customers
**Responsibilities**
As a Customer Service Representative, you will be responsible for:
• Interacting with customers via phone and in-store to provide recommendations and complete necessary documentation
• Verifying insurance coverage and eligibility to ensure seamless customer experiences
• Filing, faxing, scanning, and data entry to maintain accurate records
• Assisting with walk-in customers as needed to provide exceptional support
• Performing other duties as assigned to support the team's goals and objectives
**Requirements**
We are seeking candidates with:
• Strong customer service experience and a proven track record of delivering exceptional customer experiences
• Administrative/office experience with a focus on customer service and communication
• Strong written and verbal communication skills to effectively interact with customers and colleagues
• Computer and office equipment savvy to navigate our systems and tools
• A willingness to grow and learn in a dynamic and fast-paced environment
• DME knowledge, a plus
**What We Offer**
We offer a competitive compensation package, including:
• Medical, dental, and vision benefits
• Company match retirement plan
• Generous paid time off
**Location**
Burlington, WA, US
**Pay Rate**
$18