hr customer service representative

2 weeks ago

Altamonte Springs, United States Randstad Full time
hr customer service representative.altamonte springs , floridaposted 6 days agojob detailssummary$18.99 - $19 per hourtemp to permbachelor degreecategory office and administrative support occupationsreferenceAB_4551993job detailsWe need your help Are you passionate about helping people and thrive in a fast-paced, dynamic environment? Join our team and become an integral part of our mission to provide exceptional support to our employees. As the first point of contact, you will have the opportunity to make a meaningful impact by delivering prompt and accurate assistance, fostering positive employee experiences, and ensuring seamless HR operations. If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering top-notch service, we invite you to and embark on a rewarding career journey with us. APPLY TODAYsalary: $18.99 - $19 per hourshift: Firstwork hours: 7 AM - 6 PMeducation: BachelorsResponsibilitiesInitial point of contact for employees calling into the Employee Contact Center with HR-related questions or concernsQuickly analyze employee inquiries and utilize system resources to provide accurate guidance or resolutionDemonstrate patience and ability to remain calm under stressful situationsDe-escalate situations through the use of effective communication techniques and involve supervisor as necessaryMaintain employee privacy where appropriate and follow defined standard and protocols for security and confidentialityWhat you'll have:Bachelor's Degree2+ years of experience in a Contact Center or Human Resources team environmentProficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Superior written and verbal communication skillsAbility to type 50 or more words per minute with excellent spelling, punctuation, and grammarTraining Schedule:First 4 weeks of training 8am-5pm Monday-Thursday, and 8am-4pm FridayLast 2 weeks of training times vary anytime between 7am-6pm Mon-Thurs, and 7am-4pm FridayPost-Training Shifts available between the following hours:7am 6pm (M-TH)7am 4pm (F)** This is a HYBRID role - Mon/Wed/Thu will be in office (Altamonte Springs) and Tue/Fri will be remote **SkillsEmpathyActive ListeningFollow-upCustomer ServiceCall Center SupportHuman Resources Support (2 years of experience is preferred)Telephone EtiquetteQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.get in touchwe are here to help you with your questions.AMambar mccullochambar.mcculloch@randstadusa.com

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