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hr assistant
2 weeks ago
We are looking for a Human Resources Assistant in Altamonte Springs, Florida
Are you passionate about providing exceptional customer service and resolving HR-related inquiries? Join our team as an HR Customer Service Representative. This role plays a crucial part in our Employee Contact Center, serving as the primary point of contact for employees seeking assistance with HR-related questions or issues. HR Customer Service Representatives are responsible for swiftly analyzing employee inquiries, utilizing system resources to provide precise and effective resolutions, and involving appropriate escalation resources when needed. If you are committed to delivering top-quality customer service and possess a strong understanding of HR practices, we invite you to consider this exciting opportunity.
Role Overview:
- Provide outstanding customer service and address HR-related inquiries.
- Analyze and respond to employee questions following documented procedures.
- Use system tools for accurate and efficient resolution.
- Escalate complex issues to HR Specialists or Supervisors.
- Maintain detailed documentation of inquiries and resolutions.
- Stay informed about HR policies and employment laws.
- Produce and maintain records and reports.
- Demonstrate patience and effective communication under stress.
- Ensure employee privacy and confidentiality.
Qualifications:
- Analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of inquiries and provide efficient resolutions.
- Knowledge of HR policies, procedures, and employment laws.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency in using HR system tools and resources.
If you are interested, please submit your resume highlighting your qualifications and experience.
The Company:
Randstad is a global leader in connecting talented individuals with exceptional companies. Our dedicated agents will carefully listen to your employment requirements and then tirelessly work to match your skills and qualifications with the right job and company. Whether you seek temporary, temporary-to-permanent, or permanent opportunities, Randstad is committed to finding the best fit for you.
Equal Opportunity Employer:
At Randstad, we embrace individuals of all abilities and strive to ensure that our hiring and interview process caters to the needs of all applicants. If you need a reasonable accommodation to enhance your application or interview experience, please reach out to us.
Compensation:
Remuneration for the successful candidate will be based on various factors including education, work experience, job location, specific duties, and certifications. Additionally, Randstad provides a comprehensive benefits package, which includes health benefits, an incentive and recognition program, and 401K contribution (eligibility criteria apply).
Applications:
We welcome applications on an ongoing basis until the position is filled.
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