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HR Call Center Representative

3 months ago

Altamonte Springs, United States 4 Corner Resources Full time

Candidates must reside in the Orlando, FL area.


4 Corner Resources has an immediate opening for a Hybrid HR Call Center Representative based in Orlando, FL. This is an excellent foot-in-the-door opportunity to join one of Florida’s biggest names in healthcare


This role is slated for a 6-month contract with an opportunity for extension or permanency.


HR Call Center Representative Responsibilities:

  • This individual will be responsible for managing companywide communication and handling internal HR conflict by providing resolutions via phone and email.
  • Ability to handle a high volume of inquiries and quickly analyze customer concerns within defined time limits.
  • Severe as the first point of contact for any internal/external inquiries and provide accurate information.
  • Deliver exceptional customer service to any individual.
  • Work cross-functionally with other internal departments to resolve any customer concerns.
  • Answer HR-related questions that may involve verification of employment, benefits, etc.
  • Ability to remain calm under pressure.
  • Focus on one call resolutions and minimal hand-offs/escalations.
  • Opens cases, logs calls into an internal tracking system, and provides accurate notation.
  • Teaches and guides employees through all required steps for any HR related inquiries.
  • Ensures employee privacy and confidentiality regarding any personal information.

HR Call Center Representative Experience:

  • Experience in the healthcare industry preferred.
  • Experience in Human Resources functions such as payroll, benefits, time and attendance, HRIS services organization preferred.
  • Ability to type 50+ words per minute with excellent spelling, punctuation, grammar, and oral and written communication.

HR Call Center Representative Qualifications:

  • Associates degree with 4 years related experience OR....
  • Bachelors degree with 2 year of experience.

HR Call Center Representative Pay:

  • $19.00-$21.00/hr

HR Call Center Representative Hours:

  • Monday – Friday, Daytime Hours

HR Call Center Representative Benefits & Perks:

  • Opportunity for growth with a large respectable client
  • Future opportunities within the HR field
  • Hybrid work, 2 days remote, 3 days onsite