Program Manager

6 hours ago

Durham, United States Duke Health Full time

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:

JOB LOCATION

Executive Health - 3475 Erwin Rd

JOB SUMMARY

We are seeking a Program Manager that will plan, coordinate and administer activities within the assigned program area; this includes development of processes that support clinic business and financial management, recruitment of patient memberships, and strategic marketing to expand program growth within a concierge care practice.

JOB DUTIES AND RESPONSIBILITIES

  • Analyze and report program trends; collaborate with medical director/HCA/SAM/NM/Program Manager to develop and implement processes and procedures to enhance program effectiveness.
  • Coordinate and participate in public relations activities that include the development of patient communication materials, website management, and program services.
  • Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
  • Represent assigned programs; attend professional meetings as appropriate; participate in clinic huddles and lead performance improvement initiatives.
  • Scheduling: manage physician scheduling templates, coordinate patient scheduling in EPIC and SciMed systems; complete close the loop communication with patients and team to confirm appointments and scheduling requests.
  • Perform reconciliation and report monthly volume and revenue, including overdue fees and outstanding balances.
  • Strategic Planning: provide leadership and oversight of new patient memberships; serve as primary contact for establishing/maintaining company partnerships, accounts payable/receivable, and participant eligibility; this includes scheduling, various communications via telephone/email/fax/ electronic health record and data collection for monthly reporting.
  • Account management: review and ensure accuracy of invoicing, accounts payable/receivable, refunds, and credit card reconciliation for patient members; prepare bank deposits; manage claims edits in workqueues; adhere to data security standards for credit card processing.
  • Provide excellent customer service: respond to customer inquiries and address patient messages promptly, preferably same day or next day; provide service recovery as needed, work to resolution and communicate with medical director and clinic leadership; foster a positive work environment that promotes a culture of safety.
  • Provide staff leadership within assigned program area to support the accomplishment of program objectives; provide onboarding, training, and personnel maintenance of assigned staff which includes but is not limited to performance appraisal, vacation schedules, etc.

JOB ELIGIBILITY REQUIREMENTS

  • Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

  • Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

  • OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

  • Program Manager

    3 days ago

    Durham, United States Friends Forever International Full time

    Location: Friends Forever International Headquarters, New HampshirePosition Type: Full-Time, In-Office OnlyFriends Forever International (FFI) is searching for a dedicated and resilient Program Manager who will relentlessly pursue program excellence and transformative outcomes. This role requires a commitment to being present and engaged, as it involves...

  • Program Manager

    2 months ago

    Durham, United States Systems Plus, Inc. Full time

    Candidates must be residents of DC, MD, or VA.Daily Responsibilities:Management and oversight of all contract personnel activities, including subcontractors/teaming partners. Full authority to make decisions to provide management, direction, administration, quality assurance, and leadership for the contract.Required Education & Experience: Education:B.S. or...

  • Project/Program Manager

    2 months ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionAbout the Role:We are seeking a dynamic Project/Program Manager to join our mandate support team on a 6-month contract, with the possibility of extension. Reporting to the hiring manager, this role will support a program that provides funding for compliance work. The ideal candidate will work closely with both IT and government...

  • Senior Clinical Program Manager

    7 days ago

    Durham, North Carolina, United States Seasons At Southpoint Full time

    Seasons at Southpoint: A Leader in Elder CareWe are seeking an experienced Senior Clinical Program Manager to join our team as a key member of our healthcare leadership team. As a Senior Clinical Program Manager, you will be responsible for overseeing the overall health and well-being of our residents, ensuring that they receive the highest quality care...

  • Nursing Program Manager

    1 day ago

    Durham, United States Duke Health Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Duke Nursing Highlights:Duke University Health System is designated as a Magnet organizationNurses from each hospital are...

  • Program Management Professional

    3 days ago

    Durham, North Carolina, United States Micross Components Full time

    Job OverviewMicross Components is seeking an experienced Program Manager to lead our IR Scene Projector (IRSP) program area. As a key member of our team, you will be responsible for managing the program's scope, schedule, and budget.About the RoleThe ideal candidate will have a strong engineering background and project management experience in the Aerospace...

  • Sr Project/Program Manager

    1 month ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an opportunity for a Sr Project/Program Manager to join our team. The role is located in Durham, North Carolina and primarily involves managing multiple projects within the healthcare industry. This is a 6-9 month contract employment opportunity and the majority of the work will be conducted remotely, with...

  • Eating Disorder Recovery Specialist

    7 days ago

    Durham, North Carolina, United States The Emily Program Full time

    Job Description:The Emily Program is a national leader in the treatment of eating disorders, and we are seeking a highly motivated and compassionate individual to join our team as a Behavioral Health Technician. This full-time position offers a unique opportunity to work with individuals struggling with eating disorders and support them on their journey...

  • Eating Disorder Recovery Specialist

    2 months ago

    Durham, North Carolina, United States The Emily Program Full time

    Empower Recovery as a Behavioral Health TechnicianAt The Emily Program, we strive to create a world where individuals with eating disorders can experience lasting recovery. As a Behavioral Health Technician, you will play a vital role in supporting our residential milieu by facilitating therapeutic activity groups, assisting clients in acquiring skills to...

  • Day Treatment Program Manager

    7 days ago

    Durham, North Carolina, United States Youth Extensions Inc. Full time

    Company OverviewYouth Extensions Inc. is a reputable mental health agency established in 2008, dedicated to providing high-quality care for children and adolescents.SalaryThe estimated salary for this position is around $70,000 - $90,000 per year, depending on experience and qualifications.Job DescriptionThis role involves overseeing the day treatment...

  • Professional Relations Specialist

    3 days ago

    Durham, United States The Emily Program Full time

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Behavioral Health Tech

    3 months ago

    Durham, United States The Emily Program Full time

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Behavioral Health Tech

    3 months ago

    Durham, United States The Emily Program Full time

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Eating Disorders Therapist Position

    7 days ago

    Durham, North Carolina, United States The Emily Program Full time

    At The Emily Program, we strive for a world where individuals can recover from eating disorders and achieve peaceful relationships with food, weight, and body image.We believe exceptional care leads to lasting recovery. Our teams comprise compassionate professionals who collaborate to provide the best evidence-based care for our clients at all levels of...

  • Clinical Therapist

    1 month ago

    Durham, United States The Emily Program Full time

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Strategic Admissions Program Manager, Campus Engagement

    7 days ago

    Durham, New Hampshire, United States University System Of New Hampshire Full time

    Company OverviewThe University System of New Hampshire is a leading institution in higher education, dedicated to fostering a dynamic learning environment that values diversity, inclusivity, and academic excellence. Our commitment to providing comprehensive undergraduate and graduate programs has earned us an R1 Carnegie classification research...

  • Clinical Operations Manager

    7 days ago

    Durham, North Carolina, United States BAART Programs Full time

    BAART Programs, a leading provider of substance abuse treatment services, is seeking an experienced Clinical Operations Manager to lead our Opioid Treatment Program. This is a unique opportunity for a highly skilled and motivated individual to make a meaningful impact in the lives of patients struggling with opioid addiction.About UsAt BAART Programs, we are...

  • Registered Nurse

    5 days ago

    Durham, United States The Emily Program Full time

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Friends Forever International | Program Manager | durham, nc

    2 days ago

    durham, United States Friends Forever International Full time

    Location: Friends Forever International Headquarters, New HampshirePosition Type: Full-Time, In-Office OnlyFriends Forever International (FFI) is searching for a dedicated and resilient Program Manager who will relentlessly pursue program excellence and transformative outcomes. This role requires a commitment to being present and engaged, as it involves...

  • Residential Care Technician

    3 days ago

    Durham, North Carolina, United States The Emily Program Full time

    Job SummaryWe are seeking a dedicated and compassionate Behavioral Health Technician to support our residential milieu by facilitating therapeutic activity groups and assisting clients in acquiring skills to manage their eating disorder.