Professional Relations Specialist

2 days ago

Durham, United States The Emily Program Full time

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Professional Relations Specialist Position Overview

The Professional Relations Specialist nurtures and manages referral partner relationships within a designated territory with the goal of driving awareness and demand of program services to meet/exceed established registration goals of The Emily Program throughout North Carolina. This will include analyzing clinician/physician referral patterns to develop strategies and routing to increase referral volumes with existing referrers and/or developing new referral channels.

Location:

  • The position requires residence in the state of North Carolina.
  • The position will report on-site at our Raleigh/Durham Treatment Facilities at least once per month.
  • The position requires regular travel throughout west, central, and northern NC and surrounding areas.
Schedule:
  • Monday-Friday 8:00 am-5:00 pm EST
    • Some Weekends and evenings are required for events and conferences.
How Professional Relations Specialists Empower Recovery
  • Works in conjunction Outreach Leadership team, Marketing, Operations leadership & Clinical team to develop and execute strategies/tactics with the goal of generating awareness and demand pipeline within the designated territory to meet/exceed registrations targets on a monthly basis, enhance program awareness, and positively impact reputation.
  • Accountable for the maintenance and growth of referral relationships and recovery of lost referents within an assigned region, analyzes referral patterns and implements solutions, leveraging internal subject matter experts.
  • Cultivates strong relationships with top strategic referrers to increase patient referrals that lead to registrations, identifies key customer drivers, ensures that the customer's needs are met, and communicates any service deficiencies to internal Operations/Clinical team to ensure existing volumes are preserved.
  • Works collaboratively with Professional Relations Associates on new business acquisition prospecting efforts as part of a designated pod team.
  • Supports referent partner needs and admissions conversion goals by providing clarity on the admissions process, updates on referrals as needed, triaging questions for clinical team members, and addressing concerns or feedback as issues arise.
  • Provide opportunities for educating and networking with professionals about eating disorders. Represent The Emily Program in a highly professional manner at events, conferences, and provider activities.
  • Work closely with the marketing team in providing input on collateral and resources; identifying support needed for outreach efforts; and planning and execution of regional event/conference activities with a focus on driving positive return.
  • Other duties as assigned.
Qualifications
  • Bachelor's required, preference for degree in marketing, communications, or psychology.
  • 4+ years experience working in sales, business development or account management roles.
  • Experience working in behavioral health or eating disorder outreach preferred but not required.
  • Experience working with Salesforce or similar CRM tools
  • Must be willing and able to travel up to 75% of time within assigned territory.
  • Must possess current, valid U.S. Driver's License.
  • Must have reliable transportation.
What we offer

We understand the importance of a well-rounded benefits package. That's why we're dedicated to providing a range of plans to meet your needs.

Employee Benefits
  • Annual on-target earning potential of 30%
  • HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
  • Dental insurance (Delta Dental)
  • Vision insurance (EyeMed)
  • Short-term and long-term disability insurance
  • Company-paid life insurance
  • 401(k) plan available two months after start date
  • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
  • Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

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