Customer Support Representative
2 weeks ago
What are we looking for in our Customer Support Representative?
The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative.
Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid)
Duration: 12+ months
Rate: $25 - 28/- hrs on w2
Job Description:
Our Client is currently seeking a motivated Customer Support Representative to join our Customer Support team, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the Client’s platform, to ensure a positive customer experience.
In this role you will:
- Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
- Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
- Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first-call resolution basis.
- Basic understanding of ITIL Skills and business processes.
- 2 - 4 years working within an IT environment
- You will manage multiple cases daily.
- You will assist peers with their cases.
- You will participate in User Acceptance Testing (UAT).
- Desired requirements:
- A good understanding of the ServiceNow platform is an advantage
- Experience with using and troubleshooting SaaS applications
“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
#CB
#LI-SS6
Rate/Salary: $25 - 28/- hrs on w2
-
Customer Support Representative
1 week ago
San Diego, United States Russell Tobin Full timeWhat are we looking for in our Customer Support Representative? The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative. Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid) Duration: 12+ months...
-
Customer Support Representative
3 weeks ago
San Diego, United States Russell Tobin & Associates Full timeWhat are we looking for in our Customer Support Representative? The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative. Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid)Duration: 12+...
-
Customer Support Representative
2 weeks ago
San Diego, United States IMMEDIATE START Full timeThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and...
-
Customer Support Representative
3 weeks ago
San Diego, United States Cypress HCM Full timeJob DescriptionJob DescriptionCustomer Support Representative, 33102246Overview:We are currently seeking a motivated Customer Support Representative to join our Customer Support team in San Diego, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive...
-
Customer Support Representative
4 days ago
San Diego, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera LLC, is seeking the following. Apply via Dice today! Job Title:Customer Support Representative Location:San Diego, CA Pay Range:$25/hr. - $29/hr. Responsibilities: Log cases on the IT Service Desk and maintaining details of software / hardware...
-
Customer Support Representative
1 week ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
Customer Support Representative
3 days ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
Customer Support Representative
3 weeks ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
Customer Support Representative
4 weeks ago
San Marcos, United States AS Development Full timeOur company is recognized as one of the most influential business consulting firms in San Diego. Our commitment and efforts to create long lasting relationships and support our customers is what separates us. We are seeking to expand our team by hiring a Customer Support Representative who will assist us in our market expansion in the telecommunications...
-
Customer Support Representative
3 weeks ago
San Diego, United States RMS North America LLC Full timeWorking in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will...
-
San Diego, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Support Specialist
4 days ago
San Diego, United States Alvys Full timeAt Alvys, customer experience is at the core of our business. As a Customer Support Specialist, you will represent our company across our customer base in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customers operating procedures and systems. As such, your work will be directly...
-
Customer Support Representative
2 weeks ago
San Rafael, United States hiring asap! Full timeThe Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through...
-
Customer Representative
1 week ago
San Diego, United States ODU North America Full timeJob DescriptionJob DescriptionWe are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Support Representative
3 weeks ago
San Francisco, United States Fieldguide.ai Full timeFieldguide builds enterprise automation and collaboration software that powers leading assurance and advisory firms. Our customers include top-100 CPA firms who trust Fieldguide to deliver efficient IT and risk audits for leading companies. By digitizing and automating the end-to-end engagement workflow, we are enabling firms to transform their practices,...
-
Lead Sales Support Representative
2 weeks ago
San Diego, United States Hiring Now! Full timeCycles Consulting in the greater San Diego, CA area is looking for a Lead Sales Support Representative. As our company expands, we are seeking a full-time candidate to help evolve our clients sales strategy by utilizing our professional knowledge and, more importantly, our extensive experience in Business Partnerships. Our team of Sales Support...
-
Technical Support Representative
3 weeks ago
San Diego, United States Stage 4 Solutions Full timeTechnical Support Representative (Hybrid – San Diego, CA) We are looking for a Technical Support Representative for a large, global B2B high-tech company. This role will be responsible for supporting our globally growing customer base. You will be responsible for providing best-in-class support for the platform, to ensure a positive customer...
-
Customer Support Associate
2 weeks ago
San Diego, United States Babylon Management Full timeThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and delivering...
-
Support Service Representative
3 days ago
San Diego, United States AMR Corp. Full timeMore Information about this JobSupport Service Representative (VST)IMMEDIATELY HIRING! VEHICLE SERVICE TECHNICIAN FULL-TIME Opportunity $1000 Sign-On Bonus after 6 months of Full-Time employment with AMR San Diego $16.85 Hourly We're hiring a Vehicle Service Technician (VST) responsible for ensuring our ambulances are effectively serviced, safe and ready for...
-
Customer Service
3 days ago
San Francisco, United States Avacend Full timeJob DescriptionJob DescriptionRole: Customer Service & Support Representative 1Location: San Francisco, CA (100% Remote)Job description:Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and...