Customer Support Representative
3 weeks ago
About the job Customer Support Representative
Obligations And Accountabilities
Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base.
Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion.
Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity
Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Advertises best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance.
Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions.
Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them.
Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously.
Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures.
Various other duties as appointed.
CAPABILITIES:
The following proficiencies have been actually pinpointed as crucial for results in the function and are going to be described in the course of the analysis, responses, and assessment method.
Unity: collaborating with people.
Communication: presenting and also interacting relevant information
Trouble solving: evaluating, composing and stating, proposing solutions, comprehending customer's demands.
Organizing and Undertaking: supplying end results as well as meeting client desires, planning and arranging.
Effort: taking possession of consumer relationship, seeking information, taking prompt action.
Adapting and also Coping: adapting as well as reacting to alter, coping with pressures and also misfortunes.
Know-how: discovering our bodies, products as well as procedure, remaining abreast of governing improvements.
EDUCATION/ TRAINING AS WELL AS ADVENTURE:
BA/BS or Associates Level as well as pair of years' knowledge or equivalent combo.
Previous expertise operating in a call facility setting
Very good: experience in premium retail, trip, hospitality, or even embassy/consulate relations
EXPERTISE, SKILLS, POTENTIALS:
Fluent in English with tough interaction as well as interpersonal skill-sets: crystal clear composed as well as verbal communication with demonstrated understanding of interaction methods as well as styles; verbalize clearly and briefly in a qualified and also congenial method without jargon or intricate language. Very desirable: fluency in second foreign language.
Outstanding company and opportunity control skills: follow deadlines and conform to changing conditions; take care of higher amount while sustaining exceptional focus to detail; display personal work and self-edit.
Capacity to problem handle; study relevant information and also apply expertise and offer answers.
Capable to adapt to transforming circumstances and also prioritize work appropriately. Go-getter along with desire to reveal ownership as well as devotion to part.
Skills along with computer program, knack for finding out brand new systems and devotion to data honesty.
WORKING DISORDERS AND LOCATION:
Office setting: direct exposure to personal computer monitors, working closely along with others in an open office environment.
This role will be 100% remote/work from residence
PHYSICAL DEMANDS:
Sharp-sightedness; ability to see computer system screen for full shift, around 8 hours
Sitting for extended amount of time
Manual dexterity for running a computer system, computer keyboard and also mouse
Promoting functioning a phone with capability to communicate thorough relevant information correctly and also clearly
-
Customer Support Representative
1 week ago
San Diego, United States Russell Tobin Full timeWhat are we looking for in our Customer Support Representative? The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative. Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid) Duration: 12+ months...
-
Customer Support Representative
3 weeks ago
San Diego, United States Russell Tobin & Associates Full timeWhat are we looking for in our Customer Support Representative? The Information Technology team at Russell Tobin & Associates is supporting a top Software Development organization that has an opening for Customer Support Representative. Location: 4810 Eastgate Mall, L_SAN003, San Diego, CA 92118, United States (Hybrid)Duration: 12+...
-
Customer Support Representative
2 weeks ago
San Diego, United States IMMEDIATE START Full timeThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and...
-
Customer Support Representative
3 weeks ago
San Diego, United States Cypress HCM Full timeJob DescriptionJob DescriptionCustomer Support Representative, 33102246Overview:We are currently seeking a motivated Customer Support Representative to join our Customer Support team in San Diego, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive...
-
Customer Support Representative
4 days ago
San Diego, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera LLC, is seeking the following. Apply via Dice today! Job Title:Customer Support Representative Location:San Diego, CA Pay Range:$25/hr. - $29/hr. Responsibilities: Log cases on the IT Service Desk and maintaining details of software / hardware...
-
Customer Support Representative
1 week ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
Customer Support Representative
3 days ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
Customer Support Representative
4 weeks ago
San Marcos, United States AS Development Full timeOur company is recognized as one of the most influential business consulting firms in San Diego. Our commitment and efforts to create long lasting relationships and support our customers is what separates us. We are seeking to expand our team by hiring a Customer Support Representative who will assist us in our market expansion in the telecommunications...
-
Customer Support Representative
3 weeks ago
San Diego, United States RMS North America LLC Full timeWorking in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will...
-
San Diego, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Support Specialist
4 days ago
San Diego, United States Alvys Full timeAt Alvys, customer experience is at the core of our business. As a Customer Support Specialist, you will represent our company across our customer base in the freight and logistics arena. Alvys Transportation Management System represents a comprehensive overhaul of our customers operating procedures and systems. As such, your work will be directly...
-
Customer Support Representative
2 weeks ago
San Rafael, United States hiring asap! Full timeThe Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through...
-
Customer Representative
1 week ago
San Diego, United States ODU North America Full timeJob DescriptionJob DescriptionWe are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Support Representative
3 weeks ago
San Francisco, United States Fieldguide.ai Full timeFieldguide builds enterprise automation and collaboration software that powers leading assurance and advisory firms. Our customers include top-100 CPA firms who trust Fieldguide to deliver efficient IT and risk audits for leading companies. By digitizing and automating the end-to-end engagement workflow, we are enabling firms to transform their practices,...
-
Lead Sales Support Representative
2 weeks ago
San Diego, United States Hiring Now! Full timeCycles Consulting in the greater San Diego, CA area is looking for a Lead Sales Support Representative. As our company expands, we are seeking a full-time candidate to help evolve our clients sales strategy by utilizing our professional knowledge and, more importantly, our extensive experience in Business Partnerships. Our team of Sales Support...
-
Technical Support Representative
3 weeks ago
San Diego, United States Stage 4 Solutions Full timeTechnical Support Representative (Hybrid – San Diego, CA) We are looking for a Technical Support Representative for a large, global B2B high-tech company. This role will be responsible for supporting our globally growing customer base. You will be responsible for providing best-in-class support for the platform, to ensure a positive customer...
-
Customer Support Associate
2 weeks ago
San Diego, United States Babylon Management Full timeThe customer comes first within the hospitality industry and that is no exception at Babylon . Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and delivering...
-
Support Service Representative
4 days ago
San Diego, United States AMR Corp. Full timeMore Information about this JobSupport Service Representative (VST)IMMEDIATELY HIRING! VEHICLE SERVICE TECHNICIAN FULL-TIME Opportunity $1000 Sign-On Bonus after 6 months of Full-Time employment with AMR San Diego $16.85 Hourly We're hiring a Vehicle Service Technician (VST) responsible for ensuring our ambulances are effectively serviced, safe and ready for...
-
Customer Service
3 days ago
San Francisco, United States Avacend Full timeJob DescriptionJob DescriptionRole: Customer Service & Support Representative 1Location: San Francisco, CA (100% Remote)Job description:Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and...
-
Customer Support Executive
3 days ago
San Diego, United States MILLENNIUMSOFT Full timeTitle: Customer Support Executive Location: San Diego, CA Contract Term: 12+ Months Weekly 40.00 hours 1st Shift Description : We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues. Essential Functions Primary responsibilities include monitoring accounts receivable balances; perform collection...
