Customer Service Representative
3 weeks ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.
Responsibilities:Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Participate in ongoing trainings to stay up to date on our products and processes.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:- High School Diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to maintain a professional and courteous behavior with customers and peers
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Six months of customer service and/or cash handling experience
- Experience in retail, financial services, loans, banking/bank teller, or service industry
Our Benefits Include*:
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
- Diverse Culture and Inclusive Environment
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Compensation
The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California.
Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package.
About Us
The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
-
Customer Service Representative
3 days ago
, OH, United States The Richwood Banking Company Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Richwood Banking Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, both in the branch and at the drive-thru. Your primary...
-
Customer Service Representative
7 days ago
Toledo, United States Westlake Chemical Corporation Full timeResponsible for servicing inbound call center, managing team email box, processing, and tracking customer orders. Partners with internal departments to manage customer shipments, returns, claims, availability, etc. Handles escalated customer inquirie Customer Service Representative, Customer Service, Sales Representative, Processing, Manufacturing, Retail,...
-
Customer Service Representative
3 weeks ago
, OH, United States Ingka External Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and resolving customer issues in a timely and professional manner.Key...
-
Customer Service Representative
3 weeks ago
, IL, United States Health Care Service Corporation Full timeJob SummaryAt Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a Customer Service Representative to join our team in a call center environment. As a Customer Service Representative, you will be responsible for working on the phone to assist...
-
Customer Service Representative
3 days ago
Toledo, Toledo, United States Planet Fitness Full time{"Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive member experience.", "Essential Duties and Responsibilities": "We're looking for a highly motivated and customer-focused...
-
Customer Service Representative
3 days ago
Toledo, Toledo, United States Planet Fitness Full time{"Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive member experience.", "Essential Duties and Responsibilities": "We're looking for a highly motivated and customer-focused...
-
Customer Service Representative
3 weeks ago
Toledo, Ohio, United States Jim White Toyota Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all visitors to our...
-
Customer Service Representative
4 weeks ago
Toledo, Ohio, United States TopBuild Full timeWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers.In this role, you will serve as the primary point of contact for our branch, offering order support and product information to our customers.You will work closely with our Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery teams...
-
Customer Service Representative
1 month ago
Toledo, Toledo, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
3 days ago
Toledo, Ohio, United States U-Haul Full timeU-Haul Career OpportunityAre you a people person looking for a challenging and rewarding career? Do you have a passion for delivering exceptional customer service? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul, providing top-notch service to our...
-
Customer Service Representative
18 hours ago
Toledo, Ohio, United States JobsRUs Full timeJob OverviewJobsRUs.com is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer operations team, you will be responsible for delivering exceptional customer service and creating solutions that meet the needs of our clients.Key ResponsibilitiesProvide consistent service to our customers, maximizing every...
-
Customer Service Representative
3 weeks ago
Toledo, Ohio, United States Community Choice Financial Family of Brands Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout the loan and pawn process.Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Toledo, Ohio, United States TopBuild Full timeWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers.In this role, you will serve as the primary point of contact for our branch, offering order support and product information to our customers.You will work closely with our Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery teams...
-
Customer Service Representative
2 weeks ago
Toledo, Ohio, United States LanceSoft Full timeJob Title: Customer Support RepresentativeLanceSoft is seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer service and support to our clients.Job Responsibilities:Provide timely and effective support to...
-
Customer Service Representative
3 days ago
Toledo, Ohio, United States Jim White Toyota Full timeCustomer Service Representative Opportunity at Jim White Toyota We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative...
-
Customer Service Representative
3 days ago
Toledo, Toledo, United States NRG Full timeCustomer Service Representative Job SummaryWelcome to NRG Energy, a leading provider of energy solutions. We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing top-notch service to...
-
Customer Service Representative
3 days ago
Toledo, Toledo, United States NRG Full timeCustomer Service Representative Job SummaryWelcome to NRG, a leading energy company dedicated to creating a smarter, cleaner, and more connected future. As a Customer Service Representative, you will play a vital role in supporting our operational business needs by communicating with and addressing all customer needs and inquiries.Key...
-
Customer Service Representative
4 weeks ago
Toledo, Toledo, United States NRG Energy Full timeCustomer Service Representative Job SummaryWelcome to NRG Energy, a leading provider of energy and home services. We're seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.Partner with...
-
Customer Service Representative
3 days ago
Toledo, Ohio, United States sgsconsulting Full timeJob OverviewWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Software Galaxy Systems, LLC (SGS). As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer service and support to our clients.As a Customer Support Representative, you will be the primary point of...
-
Customer Service Representative
4 weeks ago
Toledo, Ohio, United States Old Dominion Freight Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Old Dominion Freight Line. As a key member of our service center, you will provide exceptional customer service and support to our clients in a fast-paced environment.Responsibilities:Provide timely and courteous responses to customer inquiries...
