Customer Service Representative

5 days ago


OH United States Ingka External Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and resolving customer issues in a timely and professional manner.

Key Responsibilities:
  • Provide a positive customer experience by ensuring accurate transactions and/or orders.
  • Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
  • Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Build emotional connections through meaningful and empathetic interactions with customers.
  • Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
  • Provide the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
Requirements:
  • 1 year sales or customer service experience preferred.
  • High School Diploma or equivalent.
What We Offer:

We offer a comprehensive benefits package, including generous paid time off, holiday and sick time, WiselyPay, paid parental leave, KinderCare tuition discount, retirement and bonus plans, co-worker discount, meal deal, and referral bonus, pet insurance program, education assistance and learning programs, safety shoe reimbursement, 24/7 telehealth visits, dental and vision plans, medical and Rx plans, and a fun and inclusive work environment.



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