Customer Service Representative

3 days ago


Toledo, Toledo, United States Planet Fitness Full time
{"Job Summary": "

At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive member experience.

", "Essential Duties and Responsibilities": "

We're looking for a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you'll be responsible for:

  • Greeting members, prospective members, and guests with a smile and providing exceptional customer service.
  • Handling all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Providing tours of our facilities and answering questions about our services and amenities.
  • Responding to member questions and concerns in a timely and professional manner.
  • Assisting in maintaining the neatness and cleanliness of our club.
", "Qualifications/Requirements": "

To be successful in this role, you'll need:

  • A customer service background and a passion for delivering exceptional service.
  • Basic computer proficiency and the ability to learn our systems quickly.
  • A high school diploma or equivalent and a strong work ethic.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
", "Physical Demands": "

This role requires:

  • Continual standing and walking during your shift.
  • Continual talking in person or on the phone during your shift.
  • The ability to occasionally lift up to 50 pounds.
", "Additional Information": "

As a Member Services Representative at Planet Fitness, you'll be part of a dynamic team that's dedicated to helping our members achieve their fitness goals. If you're passionate about delivering exceptional customer service and creating a positive member experience, we'd love to hear from you"}



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