Current jobs related to Helpdesk Technician - Grand Rapids MI United States - TEKsystems
-
Helpdesk Technician
2 weeks ago
Grand Rapids, Michigan, United States Grand Rapids Public School District Full timeJob Title: Helpdesk TechnicianGrand Rapids Public Schools is seeking a highly skilled and customer-focused Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide technical support to staff, students, and parents on district-supported hardware, software, and systems.Key Responsibilities:Provide technical support via phone, email,...
-
Helpdesk Technician
6 days ago
Grand Rapids, Michigan, United States Grand Rapids Public School District Full timeJob SummaryThe Helpdesk Technician provides technical support to all Grand Rapids Public Schools' staff, students, parents, and approved partners on district-supported hardware, software, and systems.Key ResponsibilitiesProvide Helpdesk telephone, email, chat, and in-person support to all GRPS staff on all district-supported hardware, software, and...
-
IT Helpdesk Lead
7 days ago
Grand Rapids, MI , USA, United States Boyd Company Full timeJob Title: IT Helpdesk LeadJob Summary:The IT Helpdesk Lead is a key member of the Boyd Company's Information Technology team. This role involves overseeing daily operations, providing advanced technical support, and implementing best practices to enhance service delivery.Key Responsibilities:Team Supervision: Lead and mentor helpdesk technicians to ensure...
-
IT Helpdesk Lead
2 weeks ago
Grand Rapids, Michigan, United States Boyd Corporation Full timeJob Title: IT Helpdesk LeadJob Summary:The IT Helpdesk Lead is a key member of Boyd's Information Technology team, responsible for managing the helpdesk team to ensure efficient and effective technical support for all users. This role involves overseeing daily operations, providing advanced technical support, and implementing best practices to enhance...
-
Helpdesk Support Specialist
1 month ago
Grand Rapids, Michigan, United States Grand Rapids Public School District Full timeJob Title: Helpdesk TechnicianGrand Rapids Public Schools is seeking a highly skilled and customer-focused Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide technical support to staff, students, parents, and approved partners on district-supported hardware, software, and systems.Key Responsibilities:Provide Helpdesk telephone,...
-
IT Helpdesk Support Technician
4 weeks ago
Grand Rapids, United States TEKsystems co Allegis Group Full timeOne of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department's Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This...
-
Helpdesk Support Specialist
1 month ago
United, United States Eastern University Full timeJob Title: Helpdesk Support TechnicianEastern University is seeking a skilled Helpdesk Support Technician to join our team. As a Helpdesk Support Technician, you will provide desktop support for faculty, staff, and students, both in person and over the phone.Key Responsibilities:Provide technical support for desktop hardware, software, and network...
-
IT Helpdesk
2 weeks ago
Southfield, MI, United States TEKsystems Full timeIT HelpdeskDescription:Help Desk SupportJob Description We are currently seeking an enthusiastic and energetic IT Support Desk to join our team. Thecandidate must have a broad knowledge of computer software, hardware andnetworks. They will aid in resolving a wide range of issues and should becomfortable and confident in basic problem-solving skills.S/He...
-
IT Helpdesk
2 weeks ago
Southfield, MI, United States TEKsystems Full timeIT HelpdeskDescription:Help Desk SupportJob Description We are currently seeking an enthusiastic and energetic IT Support Desk to join our team. Thecandidate must have a broad knowledge of computer software, hardware andnetworks. They will aid in resolving a wide range of issues and should becomfortable and confident in basic problem-solving skills.S/He...
-
Helpdesk Support Specialist
2 weeks ago
United, United States Eastern University Full timeJob Title: Helpdesk Support TechnicianEastern University is seeking a skilled Helpdesk Support Technician to join our Technology Services team. As a key member of our support team, you will provide technical assistance to faculty, staff, and students, ensuring seamless access to our campus resources.Key Responsibilities:Provide timely and effective technical...
-
Helpdesk Support Specialist
3 weeks ago
United, United States Eastern University Full timeJob Title: Helpdesk Support TechnicianJob Summary:The Helpdesk Support Technician will provide technical support to faculty, staff, and students at Eastern University. This role will involve troubleshooting and resolving technical issues, configuring and deploying computer systems, and providing excellent customer service.Key Responsibilities:Provide...
-
IT Helpdesk Technician
2 weeks ago
Portland, OR, United States TEKsystems Full timeA Multinational IT Company in Portland, OR is hiring a Helpdesk Technician to join the team for a great opportunity!Job Description:Ability to configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System....
-
Helpdesk Support Technician
3 weeks ago
United, United States Eastern University Full timeLocation : St. Davids Job Type: Full-Time Job Number: 956 Department: Technology Services Opening Date: 09/27/2024 Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice. Eastern University is a nationally-recognized Christian university enrolling...
-
Helpdesk Support Tier II
1 month ago
Beaverton, OR, United States TEKsystems Full timeA Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity!Job Description:Diagnose computer errors and triage to determine the urgency of issuesInstall, configure, and upgrade PC software and operating systemsFacilitate Onsite and escalation support activitiesRepair computer hardware,...
-
IT Support Assistant
1 week ago
Grand Rapids, Michigan, United States Wedgwood Christian Services Full timeJob OverviewWedgwood Christian Services is seeking a highly motivated and detail-oriented individual to fill the role of IT Helpdesk Intern. This internship provides a unique opportunity to gain hands-on experience in troubleshooting, technical support, and IT operations.As an IT Helpdesk Intern, you will work closely with our Helpdesk Technician to learn...
-
IT Support Technician
2 weeks ago
Grand Rapids, Michigan, United States Dover Corporation Full timeJob SummaryDover Corporation is seeking a skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing primary helpdesk support to end users, troubleshooting and resolving PC-related software issues, and maintaining and adhering to IT standards and procedures.Key ResponsibilitiesProvide primary...
-
Help Desk Lead
4 weeks ago
Grand Rapids, United States Boyd Company Full timeJob DescriptionJob Summary The IT Helpdesk Lead is a member of Boyd's Information Technology team. The IT Helpdesk Lead is responsible for managing the helpdesk team to ensure efficient and effective technical support for all users. This role involves overseeing daily operations, providing advanced technical support, and implementing best practices to...
-
Customer Service Support Specialist
7 days ago
Grand Rapids, Michigan, United States Grand Rapids Public School District Full timeJob SummaryThe Customer Service Support Specialist provides technical assistance to Grand Rapids Public Schools staff, students, parents, and approved partners on district-supported hardware, software, and systems. This role involves supporting users over the phone, via chat, email, and in-person, and maintaining documentation and logging activities.Key...
-
Helpdesk Technician I
1 month ago
Grand Island, United States Bosselman Administrative Services, Inc Full timeOverview JOIN OUR TEAM! Your browser does not support the video tag. The Help Desk Technician I’s role is to support and maintain in-house computer systems, desktops, POS, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Help Desk...
-
IT Desktop Support Technician
4 weeks ago
Grand Rapids, United States TEKsystems co Allegis Group Full time*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One...
Helpdesk Technician
2 months ago
Description:
We are still determining what the shift will be. It will start out as a standard business hour shifts but candidates need to be flexible. It will likely be 5am - 2pm or 10am - 7pm. or 3pm - 12pm If we have candidates open to these options and weekends (2 to 3 per month). They will work some weekends but would have at least one weekend off per month. This position will be hybrid with more remote than in person once the candidate proves themselves. Job description below.
Job Duties:
We are looking at bringing in temporary help for our IT Helpdesk. Responsibilities include:
• Over-the-phone (primarily) repair of all Point-of-Sale (POS) Equipment, kitchen video monitors and controllers, network devices, and drive-thru communication systems.
• Troubleshooting and addressing tickets for time keeping the software, and other business software.
• Support for order confirmation displays, wireless controllers, headsets, speakers, microphones, and other order processing equipment.
• Back office computer, printer/fax & battery backup support for the restaurants.
• Thorough and accurate documentation of all Help Desk
• Document common fixes for self-help/knowledge base
The Helpdesk Manager is looking for people who have experience with over the phone support of IT issues, logging tickets, following scripts, and technical troubleshooting. Candidates will need to be available to work all shifts with a 1 hour lunch.
He wouldn’t expect these individuals to be more than a tier 1 individual, phone skills because majority of the issues are over the phone and try to resolve over first call. These individuals can log as a ticket and escalate. Ability to calm a situation down. They will provide training and bring someone up to speed.
1. Phone skills and communicate comfortably on the phone
2. Some IT general knowledge, Windows based system, office/PC, Microsoft
3. Basic command line knowledge.
20 on the support team
Core Values are huge
Having a customer service mentality
We love what we do.
Skills:
Help desk, Service desk, Active directory, Point of Sales, Windows, Windows 10, Microsoft Office, Network Command Line, Infrastructure, phone support
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
