IT Helpdesk Technician

2 weeks ago

Portland OR United States TEKsystems Full time

A Multinational IT Company in Portland, OR is hiring a Helpdesk Technician to join the team for a great opportunity

Job Description:

  • Ability to configure, install, and test hardware components, hardware deployment replacements.
  • Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System.
  • Providing cross-divisional troubleshooting by updating and maintaining tickets.
  • Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality.
  • Utilize utilities to troubleshoot end-user machine functionality.
  • Documenting service events accurately in work orders and ticketing systems.
  • Ability to prioritize tickets based on impact and line of business.
  • Continue to watch multiple teams groups and search knowledgebase for emerging issues and work with team to find solutions to new problems on daily basis.

Qualifications:

  • Experience working within ServiceNow as a ticketing system
  • Experience with administration of Virtual/Desktop/Laptop management and infrastructure applications including VDI, W365, and Citrix
  • Experience troubleshooting hardware/software in a Windows 10/11 environment including MS Teams, OneDrive, and Outlook.
  • Experience using mainframe connection software to support multiple legacy systems.
  • Proficient in offline data recovery, backup/restore of users’ data.
  • Proficiency in multiple scanner, check scanner, and specialized imaging tool troubleshooting.
  • Ability to manage multiple different support processes due to high variability in teams at location.
  • Knowledge of two factor authentication

**If Interested:

Please apply to the job application and email Derek at Dmautz @teksystems.com

Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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