Professional Services Consultant, Platform

1 week ago

San Francisco CA United States FNBB Services Corp Full time
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. About the role Rippling's Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. Professional Services engagements are consultative and customized based on the customers' unique needs/pain points. The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed. What you will do
  • Ensure our customers are set up for success with our core platform:
    • Discover our customers' business needs and priorities
    • Solution customer's business needs/priorities via workflows, reports, permissions and approvals
    • Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
    • Train customers on the core platform
    • Deliver to key KPI's: project completions, CSAT, and adoption/exit gate adherence
    • Work cross-functionally with CX, product, and marketing to maximize product adoption.
      • Design and document new use cases for our platform.
      • Train our internal and external teams through webinars
      • Contribute to our knowledge base and serve as a subject matter expert on the Platform
      • Actively contribute to the development of new Platform features
        • Coordinate with product and engineering teams to support new use cases.
        • Assist with user testing and beta programs for new features. What you will need
          • 4+ years of SaaS experience in professional services, implementation, or customer success
            • An ability to build relationships with customers
            • An ability to manage a book of business and control the customer's implementation experience
            • A curiosity for product/technology
            • Strong preference
              • Experience writing your own SQL queries
              • Prior experience working at an HR/IT SaaS company
              • Ruthless prioritization and time management
              • Strong attention to detail and ability to solve complex, interdependent problems
              • Boundless energy to help other teams and your customers...all with a "can-do" attitude
              • Flexible to scaling and changing organizations and responsibilities
              • Experience working with product and engineering teams to build and launch new products or features Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-remote
                #J-18808-Ljbffr

  • Tax Professional

    2 weeks ago

    South San Francisco, California, United States Platform Accounting Full time

    {"Job Title": "Tax Advisor", "Job Description": "Key ResponsibilitiesAs a Tax Advisor at Platform Accounting Group, you will be responsible for preparing individual and business tax returns, including c-corps, s-corps, and partnerships. You will also build and maintain client relationships, providing accounting services such as bookkeeping, payroll, and...

  • Professional Services Consultant

    1 week ago

    San Francisco, California, United States Searchlight Services Full time

    Join Our Team as a Professional Services ExpertWe are seeking a highly skilled and experienced Professional Services expert to join our team at Searchlight Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic implementation and consulting services.About...

  • Lead Professional Services Consultant

    4 weeks ago

    Sunnyvale, CA, United States Proofpoint, Inc. Full time

    Position Overview:Join our team at Proofpoint, Inc., a leader in cybersecurity solutions, as we seek a Lead Professional Services Consultant. This role is pivotal in guiding the implementation and providing expert consultative engineering for our advanced Sigma Platform.Key Responsibilities:1. Oversee the deployment and integration of the Sigma Platform,...

  • Engineering Leader

    3 weeks ago

    San Francisco, United States Coinbase Developer Platform Full time

    Coinbase Developer Platform and the Dev Portal is the destination for building and integrating web3 solutions, services, and products. We partner with other Coinbase products such as Base, our Coinbase App and Exchange so web3 developers can start building their onchain apps in minutes.What You'll Be Doing (i.e., Job Duties)You’ll build a team of engineers...

  • Cloudflare Professional Services Consultant

    3 weeks ago

    San Francisco, California, United States Cloudflare, Inc. Full time

    About the RoleCloudflare is seeking a highly skilled Professional Services Consultant to join our team. As a key member of our post-sales landscape, you will be responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.Key ResponsibilitiesPlan and Deliver Services:...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Position Overview: Associate Manager, Platform ServicesAt DoorDash, we are dedicated to enhancing local economies through innovative delivery solutions. The Associate Manager, Platform Services will play a crucial role in our Strategy & Operations team, focusing on our restaurant segment. This position offers the chance to define and spearhead key strategic...

  • Informatica Consultant with Cloud Platform Expertise

    4 weeks ago

    San Francisco, California, United States Forhyre Full time

    Job OverviewWe are seeking a highly skilled Informatica Consultant with expertise in Google Cloud Platform (GCP) to join our team at Forhyre. As a key member of our solutions team, you will be responsible for leading technical solution discovery with large enterprise-level merchants, creating innovative solution proposals and designs, and collaborating with...

  • Senior Manager, Consulting Services

    4 weeks ago

    San Francisco, California, United States Cognizant Full time

    Manager Consulting, Cognizant Consulting Banking & Financial Services Consulting ABOUT COGNIZANT Cognizant stands as a premier professional services firm, dedicated to reshaping our clients' business, operational, and technological frameworks for the digital age. Our distinctive industry-focused, consultative methodology empowers clients to envision,...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Position Overview: Associate Manager, Platform Services - Strategy & OperationsDoorDash Drive represents one of the most rapidly expanding segments within our organization. We provide a diverse array of offerings, including white-label delivery services, online ordering solutions, and tableside payment options. These services empower our merchants, such as...

  • Platform Services Engineering Lead

    4 weeks ago

    San Francisco, California, United States Promote Project Full time

    Director of Engineering for Platform ServicesAbout the Team & OpportunityPromote Project is at the forefront of scheduling automation and lifecycle management, empowering users to streamline their meeting processes effectively. We are in search of a seasoned and proactive leader in the realm of product development.This role presents a unique chance to...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Role Overview: Associate Manager, Platform Services - Strategy & OperationsDoorDash Drive represents one of the most rapidly expanding divisions within DoorDash. We provide an array of offerings including white-label delivery solutions, online ordering systems, and tableside payment options. These services empower our merchants—ranging from restaurants to...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Role Overview: Associate Manager, Platform Services - Strategy & OperationsAt DoorDash, we are proud to be at the forefront of the delivery service industry, particularly through our rapidly expanding DoorDash Drive segment. Our offerings include a suite of solutions such as branded delivery services, online ordering systems, and tableside payment options....

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States The Ladders Full time

    About the TeamThe Ladders is at the forefront of transforming the recruitment landscape. Our Platform Services team is dedicated to providing innovative solutions that empower job seekers and employers alike. We offer a suite of services designed to enhance the hiring process, enabling organizations to connect with top talent while maintaining their unique...

  • Senior Consultant

    4 weeks ago

    San Francisco, California, United States Cognizant Full time

    Manager, Consulting - Cognizant Consulting Banking & Financial Services Consulting ABOUT COGNIZANT Cognizant stands as a premier professional services firm, dedicated to reshaping our clients' business, operational, and technological frameworks for the digital age. Our distinctive industry-focused, consultative methodology empowers clients to envision,...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Role Overview: Associate Manager, Platform Services - Strategy & OperationsAt DoorDash Drive, we are experiencing rapid growth within our service offerings. Our diverse range of products, including white-label delivery solutions, online ordering systems, and tableside payment options, empowers our merchants—spanning restaurants, grocery stores, and...

  • Sr Tech Lead Consultant, Digital Platforms

    1 month ago

    San Francisco, United States Motion Recruitment Full time

    Sr Tech Lead Consultant, Digital Platforms San Francisco, California Remote Local Contract $86.96/hr - $108.7/hr Immediate opportunity for a Sr. Tech Lead to work remotely for our clients' Global Platforms Team, who is responsible for developing innovative digital solutions and robust capabilities that unlock ability to deliver awe-inspiring experiences to...

  • Sr Tech Lead Consultant, Digital Platforms

    4 weeks ago

    San Francisco, United States Motion Recruitment Full time

    Sr Tech Lead Consultant, Digital Platforms San Francisco, California Remote Local Contract $86.96/hr - $108.7/hr Immediate opportunity for a Sr. Tech Lead to work remotely for our clients' Global Platforms Team, who is responsible for developing innovative digital solutions and robust capabilities that unlock ability to deliver awe-inspiring experiences to...

  • Senior Professional Services Consultant

    5 days ago

    San Francisco, California, United States Pendo Full time

    Accelerate Time to Value with PendoThe Professional Services team at Pendo is dedicated to delivering exceptional outcomes for our customers. As a Senior Consultant, you will play a pivotal role in achieving this mission by leveraging your technical expertise and customer-facing skills to drive transformational change from initiation to completion.Key...

  • Platform Services Associate Manager

    4 weeks ago

    San Francisco, California, United States DoorDash Full time

    Role Overview: Associate Manager, Platform Services - Strategy & OperationsDoorDash Drive represents one of the most rapidly expanding sectors within our organization. We provide a diverse array of offerings, including branded delivery service capabilities, online ordering solutions, and tableside payment options. These services empower our partners, such as...

  • Professional Services Consultant

    3 weeks ago

    San Francisco, United States Cloudflare, Inc. Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...