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Platform Services Associate Manager

2 months ago

San Francisco, California, United States DoorDash Full time
Position Overview: Associate Manager, Platform Services - Strategy & Operations

DoorDash Drive represents one of the most rapidly expanding segments within our organization. We provide a diverse array of offerings, including white-label delivery services, online ordering solutions, and tableside payment options. These services empower our merchants, such as restaurants, grocers, and retailers, to connect with customers through their own branded channels while maintaining their unique identity and voice. The capabilities and integrations of the Drive Platform significantly contribute to our overall business growth.

As a member of the Strategy & Operations team dedicated to our restaurant sector, the Associate Manager will have the chance to shape and spearhead essential strategic initiatives aimed at business expansion.

On a daily basis, you will collaborate with cross-functional partners and merchants. This will involve conducting and refining experiments to enhance operations, analyzing complex data to extract insights, engaging with merchants to inform our product and go-to-market strategies, and developing internal processes to facilitate efficient teamwork.

Key Responsibilities

Your role will be crucial in driving growth, with a focus on increasing the adoption of our first-party products among small to medium-sized restaurants in the US and Canada.

Your duties will encompass:

  • Product Development — Identify new growth opportunities across our platform offerings, including online ordering, tableside payment, delivery, loyalty programs, and more.
  • Merchant Advocacy – Represent the voice of the merchant by collaborating with teams from Product, Engineering, Operations, Support, Sales, and Marketing to address significant challenges and implement scalable solutions.
  • Data Analysis – Utilize complex datasets alongside partner feedback to generate insights and recommendations for our merchants and internal teams.
  • Experimentation – Apply data-driven decision-making to test and establish processes that enhance retention and growth of our key merchants.
  • Best Practices – Develop and disseminate best practices for scaling the adoption of our platform products.

The ideal candidates will possess:

  • Strong analytical abilities coupled with a curiosity to challenge and interpret data.
  • An entrepreneurial mindset to devise innovative solutions to overcome obstacles.
  • A clear understanding of ownership and a proactive approach.
  • A comfort level in fast-paced environments.
Why This Role is Exciting
  • Build meaningful relationships with merchants.
  • Conceive, develop, and execute projects from inception to completion with minimal oversight.
  • Seamlessly transition between strategic planning and tactical execution.
  • Thrive in ambiguous situations while maintaining a strong sense of urgency.
  • Communicate effectively based on audience needs and required detail.
  • Collaborate successfully with cross-functional team members.
Qualifications
  • 4-6 years of experience in consulting, strategy, business development, operations, technology, or client services.
  • A proven history of leading initiatives and achieving goals in a collaborative team environment.
  • Proficient Excel skills (capable of performing complex functions); SQL knowledge is a plus.
  • Experience in a dynamic or high-growth setting is preferred.
Compensation and Benefits

The base salary range for this position varies by location. Actual compensation will be determined based on factors such as skills, relevant experience, and specific work location.

DoorDash values your well-being, which is why we offer a comprehensive benefits package for full-time employees, including opportunities for equity grants.

About DoorDash

At DoorDash, our mission is to empower local economies, guiding our team members to act swiftly, learn continuously, and make impactful decisions that reflect empathy for our diverse user base. We are a technology and logistics company that began with door-to-door delivery.

Diversity and Inclusion Commitment

We are dedicated to fostering a more inclusive community within our company, industry, and cities. This commitment drives us to hire and nurture diverse teams from various backgrounds, experiences, and perspectives.