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Platform Services Associate Manager

2 months ago

San Francisco, California, United States DoorDash Full time
Role Overview: Associate Manager, Platform Services - Strategy & Operations

DoorDash Drive represents one of the most rapidly expanding divisions within DoorDash. We provide an array of offerings including white-label delivery solutions, online ordering systems, and tableside payment options. These services empower our merchants—ranging from restaurants to retailers—to connect with customers through their own branded channels, enhancing their unique identity and voice. The capabilities and integrations of the Drive Platform significantly contribute to our overall business growth.

As a member of the Strategy & Operations team dedicated to our restaurant sector, the Associate Manager will have the chance to shape and spearhead essential strategic initiatives aimed at business expansion.

On a daily basis, your role will involve collaboration with cross-functional teams and merchants. This will encompass conducting and refining experiments to optimize operations, analyzing complex data to extract insights, engaging with merchants to guide our product and go-to-market strategies, and developing internal processes to enhance team collaboration.

Key Responsibilities

Your role will be crucial in driving growth, particularly in increasing the adoption of our first-party products among small to medium-sized restaurants across the US and Canada.

Your specific responsibilities will include:

  • Product Development — Identify new growth opportunities across our platform offerings, including online ordering, tableside payment, delivery services, loyalty programs, and more.
  • Merchant Advocacy – Represent the voice of the merchant by collaborating with Product, Engineering, Operations, Support, Sales, and Marketing teams to address significant challenges and implement scalable solutions.
  • Data Analysis – Utilize complex datasets along with feedback from partner teams to generate insights and recommendations for our merchants and internal stakeholders.
  • Experimental Approach – Leverage data and sound business judgment to test and establish processes that enhance retention and growth of our key merchant accounts.
  • Scalability – Develop best practices for increasing the adoption of our platform products on a larger scale.

The ideal candidates will possess:

  • Strong analytical capabilities paired with a curiosity to explore and interpret data.
  • An entrepreneurial mindset to devise innovative solutions for overcoming obstacles.
  • A clear understanding of ownership and a proactive approach to tasks.
  • Comfort in a dynamic, fast-paced work environment.
What You Can Expect from This Role
  • Forge deep and meaningful relationships with merchants.
  • Envision, develop, and execute projects from inception to completion with minimal oversight.
  • Transition seamlessly between strategic planning and tactical execution.
  • Thrive in ambiguous situations while maintaining a strong proactive approach.
  • Communicate effectively, tailoring your message to suit the audience and necessary detail.
  • Collaborate efficiently with team members across various functions.
Qualifications
  • 4-6 years of experience in consulting, strategy, business development, operations, technology, or client relations.
  • A proven history of leading initiatives and collaborating cross-functionally to achieve objectives in a team setting.
  • Proficient Excel skills (capable of performing complex functions); SQL knowledge is a plus.
  • Experience in a complex or rapidly growing environment is preferred.
Compensation Overview

The base salary range for this position varies by location. Actual compensation will be determined based on factors such as skills, relevant experience, and specific work location.

DoorDash prioritizes your well-being, offering a comprehensive benefits package for full-time employees.

In addition to base salary, the compensation package includes opportunities for equity grants.

About DoorDash

At DoorDash, our mission is to empower local economies, guiding our team members to act swiftly, learn continuously, and make impactful decisions that reflect empathy for our diverse users. We are a technology and logistics company that began with door-to-door delivery.

Diversity and Inclusion Commitment

We are dedicated to fostering a more inclusive community within our company, industry, and cities. We strive to build diverse teams from all backgrounds, experiences, and perspectives.

If you require any accommodations, please inform your recruiting contact during your initial communication.