Platform Services Associate Manager

1 week ago

San Francisco, California, United States DoorDash Full time
Role Overview: Associate Manager, Platform Services - Strategy & Operations

At DoorDash, we are proud to be at the forefront of the delivery service industry, particularly through our rapidly expanding DoorDash Drive segment. Our offerings include a suite of solutions such as branded delivery services, online ordering systems, and tableside payment options. These solutions empower our partners, including restaurants, grocery stores, and retailers, to connect with their customers via their own platforms while maintaining their unique brand identity.

As a member of the Strategy & Operations team dedicated to our restaurant partners, the Associate Manager will have the chance to shape and spearhead pivotal strategic initiatives aimed at enhancing business growth.

In your daily responsibilities, you will collaborate with various cross-functional teams and our merchant partners. This will involve designing and optimizing experiments to enhance operational efficiency, delving into data analytics to extract valuable insights, engaging with merchants to refine our product and go-to-market strategies, and establishing internal workflows to facilitate seamless collaboration across teams.

Key Responsibilities

Your role will be crucial in propelling the company's growth, with a focus on increasing the adoption of our first-party products among small to medium-sized restaurants in the United States and Canada.

Your specific duties will include:

  • Product Expansion — Identify and pursue new growth opportunities across our platform offerings, including online ordering, tableside payment solutions, delivery services, loyalty programs, and more.
  • Merchant Advocacy — Act as the representative voice of our merchants, collaborating with teams from Product, Engineering, Operations, Support, Sales, and Marketing to address critical challenges and implement scalable solutions.
  • Data Analysis — Utilize complex datasets and feedback from partner teams to generate insights and actionable recommendations for our merchants and internal stakeholders.
  • Experimentation — Leverage data and sound business judgment to develop and refine processes that enhance retention and growth among our key merchant partners.
  • Best Practices — Establish and disseminate best practices for scaling the adoption of our platform products.
Ideal Candidate Profile

The most suitable candidates will possess:

  • Exceptional analytical abilities and a strong desire to interrogate and interpret data.
  • An entrepreneurial mindset, capable of devising innovative solutions to overcome obstacles.
  • A deep understanding of accountability and a proactive approach to tasks.
  • Comfort in a dynamic, fast-paced work environment.
What You Can Expect
  • Forge meaningful relationships with our merchant partners.
  • Conceive, develop, and execute projects from inception to completion with minimal supervision.
  • Seamlessly transition between strategic planning and tactical execution.
  • Thrive in ambiguous situations while maintaining a strong drive for results.
  • Communicate effectively, tailoring your message to suit different audiences and levels of detail.
  • Collaborate efficiently with cross-functional team members.
Qualifications

We are looking for candidates who have:

  • 4-6 years of experience in consulting, strategy, business development, operations, technology, or client relations.
  • A proven history of leading initiatives and collaborating across functions to achieve objectives in a team-oriented environment.
  • Strong proficiency in Excel (capable of performing complex functions); knowledge of SQL is a plus.
  • Experience in a complex or rapidly evolving environment is preferred.
Compensation Overview

The salary range for this position is competitive and reflects the skills and experience of the candidate, as well as the specific location of the role.

In addition to the base salary, the compensation package includes opportunities for equity grants.

DoorDash is committed to the well-being of its employees, offering a comprehensive benefits package for full-time staff.

About DoorDash

Our mission at DoorDash is to empower local economies, and this mission guides our team members as they make swift, informed decisions that reflect empathy for our diverse user base. We are a technology and logistics company that began with a focus on door-to-door delivery.

Diversity and Inclusion Commitment

We are dedicated to fostering a more inclusive community within our organization, industry, and the cities we serve. This commitment drives us to build diverse teams from a wide range of backgrounds, experiences, and perspectives.

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