Front Desk

24 hours ago


Durham NC United States Marriott International, Inc Full time
Additional Information Pay: $15.36/hour, full-time, Evening shift (3pm-11pm), Open availability required, Weekends shift
Job Number 24178162
Job Category Rooms & Guest Services Operations
Location SpringHill Suites Raleigh-Durham Airport/Research Triangle P, 920 Slater Road, Durham, North Carolina, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep. With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike. In joining SpringHill Suites, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Front Desk Supervisor

    2 weeks ago


    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key...

  • Front Desk Supervisor

    4 weeks ago


    Durham, United States Accor North America Full time

    Title: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operatin Front Desk, Supervisor, Operations, Reservations, Customer Service, Office Manager


  • Durham, North Carolina, United States Ennismore Full time

    Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring a seamless guest experience from check-in to check-out.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest services.Supervise front...


  • Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk SupervisorAbout the Role:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.Key...

  • Front Desk Supervisor

    2 weeks ago


    Durham, North Carolina, United States AccorHotel Full time

    Job Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk and valet operations, ensuring efficient and...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Job Title: Front Desk ReceptionistJoin Durham Public Schools as a Front Desk Receptionist and be part of a dynamic team that provides exceptional support to students, staff, and parents.Job Summary:We are seeking a highly organized and detail-oriented individual to provide administrative support to our school community. The successful candidate will be...


  • Durham, North Carolina, United States Accor North America Full time

    Front Desk Supervisor Job SummaryTitle: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, ValetsJob Purpose: The Front Desk Supervisor is responsible for handling internal and external guest issues in the absence of the manager. This role oversees the Front Desk operations, ensuring seamless guest...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide customer service to...

  • Front Desk Supervisor

    2 weeks ago


    Durham, United States Ennismore Full time

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our Flock!Job...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    {"Job Title": "Front Desk Agent", "Job Type": "Full-time", "Description": "At Summit Hospitality Group, we are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:* Provide...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Durham Public Schools.Job Summary:The Front Desk Receptionist will provide exceptional customer service to students, parents, and staff, while maintaining a professional and welcoming atmosphere in the front office.Key...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProvide customer...


  • Durham, North Carolina, United States Accor North America Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Accor North America. As a key member of our front office team, you will be responsible for handling internal and external guest issues, providing exceptional customer service, and ensuring a seamless guest experience.Key Responsibilities:Manage front desk...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a memorable experience at our hotel. This role involves conducting daily operations, interacting with guests, and maintaining a high level of professionalism.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and...


  • Durham, North Carolina, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...


  • Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at 21c Museum Hotels. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Respond to guest inquiries and requests in a professional...


  • Durham, North Carolina, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...


  • Durham, North Carolina, United States Morse Clinic of Durham, PC Full time

    Job Title: Front Desk Administrative AssistantReports To: Program DirectorSummary: We are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Morse Clinic of Durham, PC. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and supporting the...