Account Manager

2 weeks ago

West Valley City UT United States OneMain Financial Full time

OneMain Auto is currently seeking a talented individual to fill the position of Collections Specialist.


As an Collections Specialist you will perform recovery efforts to minimize losses on accounts identified as being delinquent. This is not your typical call center...You'll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable repayment solution, enabling customers to free themselves of a headache and you to achieve your monthly goals. Having a consistent portfolio of accounts (NO auto-dialer) allows you to build and develop relationships with your customers and uniquely identify ways to help bring their delinquent accounts into a current status over time.

Location: Onsite in West Valley City, UT (no hybrid or remote opportunities)

Schedule: Monday through Friday 8:00AM-5:00PM with a rotating Saturday shift every 6-8 weeks

Job Duties:

  • Reviews and monitors delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.

  • Collects debt with empathy, and customer situations in mind.

  • Properly and accurately documents all account activities Initiates contact with customers in an effort to satisfy any deficient balances.

  • Makes recommendations to management of accounts needing additional attention.

  • Maintaining a positive and mutually beneficial cohesion within your team.

  • May assist other related departments as required by business needs.

  • Ensures compliance with Foursight's policies & procedures as well as state and federal regulations.

  • Other duties as assigned.

Required experience/education:

  • Customer Service: 1 year

  • High School Diploma or GED required.

  • Interpersonal skills promoting a team environment.

  • Six (6) months office experience or equivalent education and training.

  • Working knowledge of Microsoft Office Suite, including Excel and Word

  • Exceptional customer service skills.

  • Outstanding phone and negotiation skills.

Preferred experience/education:

  • One year of collections or sales experience

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

  • Up to 4% matching 401(k)   

  • Employee Stock Purchase Plan (10% share discount)   

  • Tuition reimbursement   

  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

  • Paid sick leave as determined by state or local ordinance, prorated based on start date 

  • Paid holidays (7 days per year, based on start date) 

  • Paid volunteer time (3 days per year, prorated based on start date) 

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