Customer Service
2 weeks ago
**Customer Service / Account Management**
We are looking for Customer Service/ Account Managers with experience in managing customers: Unified Communications (on-prem/cloud), Carrier Services (voice circuits, internet, WAN), MSP, Data Center/Hosting *full-service technology solutions.*
**Areas**
* California (Los Angeles, San Diego, San Francisco Bay Area, Central Valley)
* Utah (Salt Lake City)
**Responsibilities**
**Customer Service Execution:**
* Executing Customer strategy by identifying customer needs and selling the appropriate solutions.
* Maintaining a targeted understanding of customers business showing the ability to establish customer needs, buying cycles, and craft positive relationships to effectively drive Customer Service and repeat business.
* Adhering to Customer Service process including pipeline development and accurate forecasting via internal tools.
**Account Management:**
* You will lead ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues.
* You will develop and maintain solid business relationships within the various decision-makers and influencers at each target account
**Strategic Planning & Presentation:**
* Develop a customer strategy plan understand current technology state, learn business needs, develop a technology solution plan to address overall needs.
* Develop & execute marketing and business plans to drive revenue and profits.
**Preferred Skills**
* Customer Service and. Management experience (customer facing) in Telecom (UCaaS), MSP (managed services), Cloud Networking, Network Security
* Ability to build positive business professional relationships
* Prioritizing, time management and organizational skills
Please submit your resume to careers@protelesis.com.
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