Customer Specialist

2 months ago

Manchester NH United States CarMax Full time
6107 - Manchester - 300 Keller Street, Manchester, New Hampshire, 03103

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Specialist

    3 weeks ago

    Manchester, United States CarMax Full time

    6107 - Manchester - 300 Keller Street, Manchester, New Hampshire, 03103CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Data Specialist

    1 month ago

    Manchester, New Hampshire, United States Covetrus Full time

    Job SummaryThe Customer Data Specialist will play a crucial role in maintaining and updating customer data across various systems, ensuring accuracy and consistency. This position requires strong analytical skills, attention to detail, and the ability to work independently with minimal supervision.Key ResponsibilitiesAnalyze customer data to identify...

  • Regional Product Specialist

    2 weeks ago

    Manchester, NH, United States Model 1 Commercial Vehicles Full time

    Come grow with us by joining our team as a Regional Product Sales Specialist! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. Reporting to the Regional Vice President of Sales, the Regional Product Sales Specialist is responsible for becoming an expert on state...

  • Customer Service Specialist

    6 months ago

    Manchester, United States Bangor Savings Bank Full time

    FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Processes routine and complex teller transactions efficiently and accurately while meeting the Banks Customer Experience...

  • Customer Support Specialist

    1 month ago

    , MA, United States Morph Management Full time

    Morph Management is seeking a skilled Customer Support Specialist to join our team. As a key point of contact for our customer accounts, you will initiate, maintain, and sustain relationships with each of our customers to drive revenue growth and ROI. Our Customer Support Specialist will be responsible for executing engagement strategies, connecting with...

  • Environmental Health

    4 weeks ago

    Manchester, NH, United States Michael Page Full time

    The EHS Specialist at is responsible for managing environmental, health, and safety programs to ensure regulatory compliance and promote workplace safety. The role involves conducting safety audits, training, and incident investigations, with a focus on OSHA and EPA standards in a manufacturing environment.Client DetailsMy client is a leading manufacturer of...

  • Sr. SBA Loan Closing Specialist

    2 weeks ago

    Manchester, NH, United States Northwest Bank Full time

    DescriptionJob Summary The Senior Small Business Administration Loan Closing Specialist is responsible for all due diligence in relation to the accuracy and completeness of a new SBA loan, or a modification to an existing SBA loan, from post customer acceptance to booking/funding. This individual will work closely with SBA Sales and SBA credit to ensure all...

  • Customer Service Specialist

    2 weeks ago

    Jacksonville, FL, United States eTeam Full time

    Job Title: Customer Service SpecialistLocation: Jacksonville FL 32202 Duration: 12+ Months+ High possibility of extensionDescription:The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.Under moderate supervision, this job is the first line of support to resolve routine...

  • Customer Service Specialist

    2 weeks ago

    Jacksonville, FL, United States StevenDouglas Full time

    11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote.Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks.Service Specialist II: The Customer Service Specialist is...

  • Customer Acquisition Specialist

    2 weeks ago

    Fresno, CA, United States Aces Global, Inc. Full time

    The Customer Acquisition Specialist is responsible for new customer acquisition campaigns across the local Fresno area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven advertisement and sales development capability and intuition regarding consumer preferences. This role...

  • Customer Relationship Specialist

    2 weeks ago

    Orlando, FL, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Customer Service Specialist

    2 weeks ago

    Naples, FL, United States JET 1 Full time

    Company DescriptionJET 1 is a full-service aircraft sales, charter, and management company based in Naples, FL with a global reach.Role DescriptionThis is a full-time Customer Service Specialist role at JET 1 located in Naples, FL. The specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone...

  • Customer Relations Specialist

    4 weeks ago

    United, United States Vince Ovecka - State Farm Agent Full time

    Customer Relations SpecialistAt Vince Ovecka - State Farm Agent, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, ensuring they feel valued and supported.Key Responsibilities: Establish and nurture customer...

  • Retail Customer Service Specialist

    1 month ago

    Salem, NH, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Customer Service Specialist

    1 month ago

    Salem, NH, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Intake Specialist

    2 months ago

    Manchester, United States EDSI Solutions Full time

    Overview: Salary $52,000 year Scope of Position: The Intake Specialist plays a critical role in workforce development programming by welcoming individuals and assessing their eligibility for program participation. Intake Specialist greets clients, gathers necessary information, and reviews documentation to ensure compliance with program requirements. Intake...

  • Customer Resolution Specialist

    1 month ago

    , GA, United States Airbus Full time

    Job Title: Customer Resolution SpecialistAirbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency...

  • Customer Service Specialist

    4 weeks ago

    Lawrence, MA, United States Staffing Now Full time

    Customer Service Specialist located in Lawrence. Duties: Provide effective customer service for internal and external customers and sales representatives. Answer phone calls promptly, respond to inquiries, process orders, reply to emails, provide order quotes, create export documentation and handle clearance issues with couriers. Create daily order reports...

  • Customer Service Specialist

    2 weeks ago

    Houston, TX, United States Corestaff Services Full time

    Job descriptionWe are seeking a dedicated and enthusiastic Customer Service Specialist to join our team! The Customer Service Specialist will support the process to increase the profitability of the company's finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a...

  • Customer Success Specialist

    2 weeks ago

    Brentwood, TN, United States ASE Direct, Inc. | Buy American Veteran Full time

    Company DescriptionASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us...