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Customer Service Specialist
1 month ago
Job Title: Customer Service Specialist
Location: Jacksonville FL 32202
Duration: 12+ Months+ High possibility of extension
Description:
- The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
- Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties:
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
- Provides outstanding customer service to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
- Documents customer feedback and complaints.
Educational Requirements:
High School Preferred
