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Patient Services Representative

2 months ago

Champaign IL, United States CARLE Full time

Are you looking to join a team that embraces diversity and encourages collaboration to deliver exceptional patient care? You can become a vital member of our Eyecare team by demonstrating a customer/patient focus, effective communication, professionalism, self-development, and teamwork.

The Eye Department PSR team is a group of 12 highly motivated and supportive PSRs. Our PSRs support 7 Ophthalmologists + 5 Optometrists and work closely with a diverse mix of skillsets throughout the Eye department. On this team, you are guaranteed to learn, grow and feel welcome Come join us today

The Patient Services Representative (PSR) coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

 

  • Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
  • Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
  • Serves as a role model by conducting self in a responsible, professional manner.
  • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
  • Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Competent to initiate and secure prior authorizations as needed.