Call Center Representative
2 days ago
-Candidates with previous high volume outbound call center experience in a metrics-centric environment
handling auto-dialer and scripts are given preference.
-An enthusiasm for working in a results-focused outbound call center milieu.
-Convincing yet courteous demeanor while managing customer objections and issues.
-Effective communication skills characterized by a friendly and conversational tone.
-Strict adherence to daily schedule including timely start, breaks, lunch, and end times.
-Strong technical acumen and the proficiency to simultaneously manage multiple systems while making
calls.
-Fluency in English
-To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of
10MB upload/download availability in your home.
-To qualify for remote or hybrid position, you must have the following equipment: keyboard, monitor and
computer. Company provides headset. You are to provide your own workspace, furniture and ensure a
quiet workspace.
-A clear background check is a prerequisite for this role.
Benefits
-Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions: based on experience.
- Full time (Monday-Friday, 8AM-4:30PM)
-Part time Flexible hours
-We offer highly competitive benefits.
-Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your
starting date
-Pay is bi-weekly and includes monthly potential bonuses from commissions.
Responsibilities
-Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments.
-Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day.
-Consistently demonstrate impeccable customer service and customer satisfaction.
-Effectively communicate appointment expectations, respond to objections tactfully and professionally
-Display a positive, professional, and energetic demeanor towards customers and co-workers.
-Meet daily performance expectations set by the department head.
-Negotiation skills in setting times and dates for appointments.
- Immediately escalate any member complaints to your manager.
-Participate occasionally in one-on-one coaching sessions
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