Call Center Representative
1 month ago
Call Center Representative
On- Site: Valencia, CA
We are a customer-focused organization committed to delivering exceptional service and support in healthcare. We are seeking energetic and customer-oriented Call Center Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping people, this role is perfect for you.
Job Overview:
As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues. The ideal candidate is patient, empathetic, and a strong communicator who can navigate various customer scenarios with professionalism and positivity.
Key Responsibilities:
- Answer inbound calls promptly and assist customers with inquiries, orders, technical issues, and billing questions.
- Outbound calls- following up on warm leads
- Resolve customer issues and concerns efficiently, escalating complex issues to supervisors when necessary.
- Provide accurate product and service information, following company scripts and procedures.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Strive to meet or exceed daily performance targets, including call handling time, response accuracy, and customer satisfaction.
- Collaborate with team members to ensure a seamless customer experience.
- Stay informed of product updates and industry best practices to enhance service quality.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or a call center environment is an asset.
- Excellent verbal communication skills, with the ability to engage and support customers effectively.
- Strong problem-solving skills and ability to handle high-stress situations calmly.
- Familiarity with call center technology and customer service software.
- Basic proficiency in Microsoft Office Suite and data entry.
- Ability to work flexible hours, including evenings and weekends if required.
- Multilingual abilities are a plus.
Why Join Us?
- Competitive pay with performance-based bonuses
- Comprehensive training program and ongoing support
- Opportunities for career advancement within the organization
- Positive, inclusive, and supportive work environment
How to Apply:
If you’re a compassionate problem-solver with a passion for delivering outstanding customer service, we’d love to hear from you Please submit your resume and a brief cover letter detailing your experience and interest in this role.
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