Call Center Representative

3 days ago


Lake Charles, United States Luxury Bath Technologies Full time

Luxury Bath ********************** ************** Outbound Call Center Representative - $15.00/ hour plus uncapped commissions $13 to $15 an hour Full-time and Part-time No Degree Mentioned Health insurance Dental insurance Qualifications -A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory. -Candidates with previous high volume outbound call center experience in a metrics-centric environment handling auto-dialer and scripts are given preference. -An enthusiasm for working in a results-focused outbound call center milieu. -Convincing yet courteous demeanor while managing customer objections and issues. -Effective communication skills characterized by a friendly and conversational tone. -Strict adherence to daily schedule including timely start, breaks, lunch, and end times. -Strong technical acumen and the proficiency to simultaneously manage multiple systems while making calls. -Fluency in English -To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of 10MB upload/download availability in your home. -To qualify for remote or hybrid position, you must have the following equipment: keyboard, monitor and computer. Company provides headset. You are to provide your own workspace, furniture and ensure a quiet workspace. -A clear background check is a prerequisite for this role. Benefits -Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions: based on experience. - Full time (Monday-Friday, 8AM-4:30PM) -Part time Flexible hours -We offer highly competitive benefits. -Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your starting date -Pay is bi-weekly and includes monthly potential bonuses from commissions. Responsibilities -Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments. -Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day. -Consistently demonstrate impeccable customer service and customer satisfaction. -Effectively communicate appointment expectations, respond to objections tactfully and professionally -Display a positive, professional, and energetic demeanor towards customers and co-workers. -Meet daily performance expectations set by the department head. -Negotiation skills in setting times and dates for appointments. - Immediately escalate any member complaints to your manager. -Participate occasionally in one-on-one coaching sessions Powered by JazzHR



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