Call Center Representative

1 month ago


East Syracuse NY United States Russell Tobin Full time

Job Title: Call Center Representative

Shift: Standard Workday

Location: East Syracuse, NY 13057

Contract: 3 months (possible extension)

Pay Range: $18-19/hour

Description:

We are seeking a motivated, process-oriented individual to join our Call Center team. This role involves providing pre-delivery and after-sale support to customers, including product ordering, availability, and delivery. If you thrive in a fast-paced environment and are eager to develop your customer service career, we have a great opportunity for you.

Key Responsibilities:

  • Provide exceptional support to homeowners and assist them in locating local service providers.

  • Manage customer interactions via inbound/outbound phone calls, email, and written correspondence.

  • Assist consumers with troubleshooting Wi-Fi connectivity and remote access issues on our website or phone applications.

  • Communicate customer-facing issues to management and identify areas for improvement.

  • Collaborate with internal departments to resolve customer inquiries and issues.

  • Actively participate in departmental excellence initiatives and agent certifications.

Required Qualifications:

  • High School Diploma/GED

  • 2+ years of experience in a call center and troubleshooting

Key Qualifications:

  • Familiarity with CRM tools (Salesforce experience preferred) and call center technology.

  • Ability to handle 75-90 calls per day while maintaining a positive attitude.

  • Excellent customer service skills and strong written and oral communication abilities.

  • Proficient in MS Office (specifically Word and Excel).

  • Strong analytical skills, attention to detail, and sense of urgency.

  • Excellent organizational skills with the ability to multitask and prioritize work effectively.

  • Creative problem-solving skills and a self-starter attitude.

Join us and be a part of our mission to revolutionize industry trends while delivering exceptional service to our customers



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