Customer Support Specialist

1 month ago

Peabody MA United States Preowned Auto Logistics Full time

About the Role

Are you ready to be part of a team that knows how to bring energy, teamwork, and results together in one awesome package? At PAL (Preowned Auto Logistics), we’re not just about meeting goals—we’re about surpassing them with a team that’s as motivated as it is fun-loving. If you’re a go-getter with a knack for connecting with people and developing relationship with customers and solving customer inquiries about our automobile transportation services, this could be the perfect role for you


Why You’ll Love Working with Us

  • Team Spirit: We celebrate wins as a team and support each other when challenges arise. You’ll never feel alone in our fast-paced, collaborative environment.
  • Fun Environment: We know that happy teams are productive teams From team outings and friendly competitions to weekly coffee catch-ups, we make sure our days are filled with both work and play.
  • Growth Opportunities: With regular training and a clear path for advancement, we want you to grow with us.
  • Recognition & Rewards: Your hard work won’t go unnoticed. We believe in recognizing top talent and celebrating achievements.



Overview:

Preowned Auto Logistics is growing and seeking a Customer Support Specialist to join our team. This role is to ensuring excellent customer service and satisfaction by engaging with customers and resolving issues in a timely and efficient manner.


Responsibilities:

  • Responding to customer inquiries via phone, email, and chat.
  • Resolving customer complaints and issues effectively.
  • Keeping customers informed about the status of their inquiries.
  • Collaborating with other departments to ensure seamless customer experiences.
  • Learning and understanding customer’s needs to provide appropriate solutions.
  • Using CRM software to manage customer interactions and data effectively.
  • Providing feedback on the efficiency of the customer service process.


Requirements:

  • High school diploma or equivalent; bachelor’s degree preferred.
  • 3+ years’ experience customer-related calls.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office suite and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude and willingness to learn and grow in a dynamic environment.
  • Commitment to delivering exceptional customer service.


Benefits

  • Competitive Pay
  • Paid time off
  • Health Insurance/ Dental/ Vision
  • Positive Collaborative Work Environment
  • Company outings
  • Food truck Friday
  • Game room


Why Join Us: At Preowned Auto Logistics, we value our customers and strive to provide the best service possible. Join our team and be part of a company that values teamwork, innovation, and customer satisfaction.


Equal Opportunity Employer

Preowned Auto Logistics is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and religions to apply. We believe that a diverse team fosters innovation and strengthens our community.


We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law. We are dedicated to providing equal employment opportunities to all qualified candidates.


Join us in building a workplace where everyone can thrive

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