Customer Success Specialist
1 day ago
Responsibilities:
• Ensure efficient and accurate processing of customer credit applications.
• Maintain and update customer credit records diligently.
• Handle and resolve customer inquiries in a timely and detail oriented manner.
• Monitor customer accounts actively and take necessary actions when needed.
• Utilize ADP - Financial Services, Avaya CMS, and Epic Software effectively to deliver high-quality services.
• Manage CRM and other Computer Programs to maintain efficient workflows.
• Respond to inbound calls promptly and assist customers with their concerns.
• Manage various aspects of customer accounts, including billing and benefit functions.
• Utilize the 'About Time' tool for efficient time management and task prioritization.• Proficiency in using ADP - Financial Services
• Experience with Avaya CMS
• Strong ability to use various computer programs
• Solid understanding and experience with CRM
• Familiarity with Epic Software
• Proficiency in using About Time
• Experience in answering inbound calls
• Demonstrable ability to assist customers
• Understanding of benefit functions
• Experience with billing functions
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