Customer Success Analyst Digital

3 weeks ago


Wichita KS United States VirtualVocations Full time
A company is looking for a Customer Success Analyst, Digital.

Key Responsibilities:

Develop understanding of customer digital media workflows to enhance customer experience
Contribute to customer account planning and identify adoption risks
Document feature requests, work cross-functionally on product roadmap recommendations

Required Qualifications:

Minimum 2 years of customer-facing experience
Educational or professional experience in digital media management
Experience with Ad Serving, Programmatic buying, SEO, and Social platforms
Proficiency in Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, Smartsheet experience a plus
Advertising technology or Software as a Service (SaaS) experience preferred

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