Renewal Customer Success Specialist
2 days ago
A Renewal Customer Success Specialist at Siemens Digital Industries Software is responsible for managing and renewing customer software contracts.
As part of the Customer Success Organization, the Renewal CSS will drive and manage the renewal process for Siemens Digital Industries Software customers.
As a Renewal CSS, you will work directly with customers and in partnership with Account Executives and Customer Success Managers to drive on-time, multi-year renewals, reduce churn, and increase Annual Contract Value (ACV).
Candidates should demonstrate experience navigating complex contracting processes, pricing and product negotiation skills, and an ability to build relationships while creatively solving customer challenges.
Responsibilities:
Manage all aspects of the subscription renewal process for a defined set of customers, to include from opportunity to quoting to invoice.
Partner with Sales and Customer Success Managers to provide regular and accurate updates on renewal status to management.
Manage renewal opportunities in a timely manner to ensure visibility, accurate reporting, updated status.
Understand and manage customers' paper process to ensure timeliness in contract renewals.
Manage the extension process for delayed renewals, identifying expansion opportunities to generate additional revenue (upsell/cross-sell) that may arise during the renewal management cycle.
Requirements:
2+ years of demonstrated experience in a customer facing technology sales or technology finance role, with SaaS products to enterprise scale customers.
A successful track record of meeting and exceeding sales targets, creatively negotiating complex pricing and contracts with high customer satisfaction.
Excellent customer service skills
Excellent verbal and written communication and in-person and virtual presentation skills
Ability to work independently and to collaborate effectively across functions
Experience with Salesforce required and Siemens Digital Industries Software is highly preferred
Formal sales training experience (ForceMgmt, MEDDPIC, etc.) is a plus
If you see a job description and think, "I'd be perfect for that" but your experience doesn't align perfectly with the qualifications – don't let that hold you back.
Equal Employment Opportunity Statement
Siemens Digital Industries Software is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Pay Transparency Non-Discrimination Provision
Siemens Digital Industries Software follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ).
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Job Family:
Customer Success
Req ID:
cf82e64a-db08-4a78-8f7d-04a00ada7f65
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