Digital Customer Service Representative
2 weeks ago
Job Summary:
The Digital Customer Service Representative is a key member of our team, responsible for providing exceptional customer service to our clients through various digital channels. This role requires a strong ability to communicate effectively, both verbally and in writing, and to resolve customer inquiries in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a friendly and timely manner
- Resolve customer issues and concerns in a professional and courteous manner
- Provide product and service information to customers, including online and mobile banking options
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed service level agreements and quality standards
Requirements:
- High school diploma or equivalent required; 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of online and mobile banking products and services
- Ability to maintain confidentiality and handle sensitive customer information
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A recognition and reward program for outstanding performance
About Us:
Intrust Financial Corporation is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions. We are committed to building long-term relationships with our customers and communities, and we are seeking talented individuals to join our team.
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