Concierge

3 weeks ago

New YorkNew YorkUS, United States Park Lane Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Highgate - Hospitality Investment & Management Company

Location:

Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on
Central Park South – has been completely reimagined as a departure from its neighbors and serves as a
unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center,
Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610
rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined
indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art
equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.

 

Overview:

The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

Responsibilities:
  • Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain a listing of local transportation guides, churches, sports arenas, etc.
  • Provide hours of operations for all restaurants, lounges and shops within the hotel.
  • Provide information, maps and directions as required.
  • Maintain lobby reader board.
  • Maintain all property brochure racks, order and restock when necessary.
  • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
  • Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
  • Communicate all daily functions and their location in the hotel in order to assist and direct guests.
  • Assist the front desk when needed.
  • Assist guests with retrieval of packages.
  • Provide gift certificates for purchase.
  • Maintain in-room TV channel listings.
  • Show guestrooms and suites as needed.
  • Oversee cleanliness of lobby and entrance areas
Qualifications:
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Excellent time management skills.
  • Able to prioritize multple requests.
  • Computer experience required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Hourly Rate: $31.25 - $33.66

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