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Customer Success Consultant
1 month ago
Bist du ein Kommunikationstalent mit Leidenschaft für IT-Lösungen und Kundenzufriedenheit? Dann bist du bei uns genau richtig Für unsere Standorte in Hannover (List) oder Berlin suchen wir ab sofort einen engagierten Customer Success Consultant (m/w/d) in Vollzeit. In dieser Rolle bist du die zentrale Anlaufstelle für unsere Bestandskunden und trägst aktiv dazu bei, dass unsere Services optimal genutzt werden. Du erkennst Bedürfnisse, löst Herausforderungen und gestaltest die Zukunft unserer Kundenbeziehungen maßgeblich mit. Wenn du eine spannende Mischung aus Kundenbetreuung, IT-Know-how und Projektmanagement suchst, freuen wir uns auf deine Bewerbung
Deine Aufgaben:- Du bist für die Betreuung unserer Bestandskunden verantwortlich und unterstützt diese, unsere Services bestmöglich einzusetzen.
- Du fragst die Zufriedenheit unserer Kunden regelmäßig ab und erkennst Bedürfnisse oder Unzufriedenheit und leitest proaktiv Maßnahmen ein.
- Du stellst neue Produkte vor und identifizierst, ob ein Austausch mit unserem Vertriebsteam vorangetrieben werden sollte.
- Du bist Projektleiter und verantwortlich, dass die Anliegen des Kunden gehört und umgesetzt werden.
- Du verfügst über eine abgeschlossene Ausbildung oder eine vergleichbare Qualifikation, optimalerweise im IT-kaufmännischen oder technischen Bereich.
- Du blickst auf mehrjährige Berufserfahrung in den Bereichen Support (B2B-Bereich), Presales oder Service Management von IT-Lösungen zurück, idealerweise im IT-Security-Umfeld.
- Du bringst Know-How im Bereich E-Mail (E-Mail Security) oder eine hohe Lernbereitschaft in diesem Bereich mit.
- Du bist ein Kommunikationstalent und trittst gegenüber Kunden und Partnern sowohl in deutscher als auch englischer Sprache kompetent und sicher auf.
- Du hast Spaß daran, Kunden und Partner in Präsentationen und Web-Meetings von den Hornetsecurity Services zu überzeugen.
- Home-Office Möglichkeit und flexible Arbeitszeiten.
- Teamevents wie Lasertag, Escape Room oder Get Together an unserem eigenen legendären Bierwagen in Hannover – lass dich überraschen.
- Be-Active Bonus – wir bezuschussen deine Fitness-Mitgliedschaften.
- Ob mit dem Auto, Öffis oder Fahrrad – Wir erleichtern dir den Arbeitsweg mit kostenlosem Parkplatz, GVH JobCard (Hannover), steuerfreiem Fahrtkostenzuschuss (Berlin) oder Bike-Leasing
- Zuschuss zur betrieblichen Altersvorsorge.
- Referral Bonus: 1500€ Prämie für jede erfolgreiche Kandidatenempfehlung.
- Und natürlich die üblichen Standards wie 30 Tage Urlaub, unbefristete Verträge, Weiterentwicklungsmöglichkeiten, Kaffee, Tee, Softdrinks & frisches Obst, Office Hunde, kein Dress Code und vieles mehr.
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