Customer Success Professional

4 weeks ago


Washington, United States Cisco Full time
About the Role

We are seeking a highly skilled Customer Success Professional to join our team. In this role, you will be responsible for driving the ultimate success of our Public Sector customers, including their onboarding experience, ongoing feature adoption, and renewal.

Responsibilities
  • Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively lead successful deployments
  • Develop and implement tailored programs that provide continued value to the customer, ensuring renewals and driving long-term account growth
  • Proactively identify new opportunities for expansion and up-sell opportunities across your book of business by collaborating with the sales team to ensure subscription growth and increased solution footprint
Requirements
  • 2+ years of experience working with federal accounts or product offerings
  • Must hold U.S Citizenship
  • 2+ years experience in delivering consultative sessions, and interactive technical presentations, and experience in collaborating/delivering quarterly business reviews (QBRs)

In return, we offer a competitive salary of $120,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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