Customer Specialist

4 weeks ago

Wilmington NC United States CarMax Full time
6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Relations Specialist

    3 weeks ago

    Wilmington, United States Suburban Propane Gas Corporation Full time

    Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times - Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer informati Relations, Specialist, Customer Service, Business Services, Customer

  • Customer Service Specialist

    3 months ago

    Wilmington, United States DuPont de Nemours, Inc. Full time

    At DuPont, we are working on things that matter; whether its providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protectin Customer Service, Customer Service Specialist, Part-Time, Specialist, Customer Engagement, Manufacturing,...

  • Customer Specialist

    6 months ago

    Wilmington, United States Ascena Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power...

  • Sr. Customer Service Ops Specialist

    2 months ago

    Wilmington, United States Amtrak - The National Railroad Passenger Corporation Full time

    The Sr Customer Service Ops Specialist participates in service disruption mitigation, routine customer service delivery/recovery and policy interpretation for front-line employees and field managers, covering a 12-hour tour of duty in a 24/7 office. Customer Service, Specialist, Service, Operations, Mechanical, Microsoft, Retail, Transportation

  • Consumer Loan Sales Specialist

    2 months ago

    Wilmington, NC, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.  In the RoleDeliver results related to individual and...

  • FMLA Customer Experience Specialist

    1 month ago

    Wilmington, North Carolina, United States ComPsych Full time

    ComPsych Corporation is a global leader in mental health services and employee benefits. As a North Carolina based FMLA Customer Experience Contact Center Specialist, you will play a critical role in assisting our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This position requires...

  • Outlet Customer Experience Specialist

    1 month ago

    Pineville, NC, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...

  • Outlet Customer Experience Specialist

    1 month ago

    Pineville, NC, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...

  • Customer Service Specialist

    3 weeks ago

    Jacksonville, FL, United States eTeam Full time

    Job Title: Customer Service SpecialistLocation: Jacksonville FL 32202 Duration: 12+ Months+ High possibility of extensionDescription:The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.Under moderate supervision, this job is the first line of support to resolve routine...

  • Retail Sales Associate

    2 days ago

    Wilmington, Delaware, United States GPM Full time

    Company OverviewGPM Investments, LLC is a dynamic community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.Salary$13.25 per hourJob DescriptionWe're Looking for a Retail Sales Associate - Customer Experience SpecialistThis role is perfect for someone who is passionate about...

  • Customer Service Specialist

    3 weeks ago

    Jacksonville, FL, United States StevenDouglas Full time

    11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote.Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks.Service Specialist II: The Customer Service Specialist is...

  • Customer Acquisition Specialist

    3 weeks ago

    Fresno, CA, United States Aces Global, Inc. Full time

    The Customer Acquisition Specialist is responsible for new customer acquisition campaigns across the local Fresno area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven advertisement and sales development capability and intuition regarding consumer preferences. This role...

  • Customer Relationship Specialist

    3 weeks ago

    Orlando, FL, United States Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Technical Customer Support Specialist

    3 weeks ago

    Indian Trail, NC, United States Trusted Security Solutions Full time

    Technical Customer Support Specialist  Trusted Security Solutions (TSS) provides ATM key management solutions to help financial institutions manage their ATM fleets more efficiently. Our products combine a number of custom software components and off the shelf hardware to deliver a world class solution. Our customers are located across the globe but our...

  • Customer Service Specialist

    3 weeks ago

    Naples, FL, United States JET 1 Full time

    Company DescriptionJET 1 is a full-service aircraft sales, charter, and management company based in Naples, FL with a global reach.Role DescriptionThis is a full-time Customer Service Specialist role at JET 1 located in Naples, FL. The specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone...

  • FMLA Customer Experience Specialist

    1 month ago

    Wilmington, North Carolina, United States ComPsych Full time

    About ComPsychComPsych Corporation is a global leader in mental health services and employee assistance programs. With a commitment to innovation and a comprehensive approach to care, we provide services to over 78,000 organizations and 163 million individuals worldwide.Job SummaryWe are seeking a highly skilled FMLA Customer Experience Contact Center...

  • Technical Customer Support Specialist

    2 weeks ago

    Indian Trail, NC, United States Trusted Security Solutions Full time

    Technical Customer Support Specialist Trusted Security Solutions (TSS) provides ATM key management solutions to help financial institutions manage their ATM fleets more efficiently. Our products combine a number of custom software components and off the shelf hardware to deliver a world class solution. Our customers are located across the globe but our team...

  • Customer Service Specialist

    1 month ago

    Lawrence, MA, United States Staffing Now Full time

    Customer Service Specialist located in Lawrence. Duties: Provide effective customer service for internal and external customers and sales representatives. Answer phone calls promptly, respond to inquiries, process orders, reply to emails, provide order quotes, create export documentation and handle clearance issues with couriers. Create daily order reports...

  • Customer Service Specialist

    3 weeks ago

    Houston, TX, United States Corestaff Services Full time

    Job descriptionWe are seeking a dedicated and enthusiastic Customer Service Specialist to join our team! The Customer Service Specialist will support the process to increase the profitability of the company's finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a...

  • Customer Success Specialist

    3 weeks ago

    Brentwood, TN, United States ASE Direct, Inc. | Buy American Veteran Full time

    Company DescriptionASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us...