Closing Escalation Specialist

2 months ago

Tallahassee, United States Lennar Homes Full time

We are Lennar Mortgage
Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life. 

At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services. 


Join a Company that Empowers you to Build your Future
The Mortgage Closing Escalation Specialist plays a crucial role in the mortgage closing process, resolving escalated issues, and ensuring the timely and accurate closure of mortgage loans. This position requires a deep understanding of mortgage regulations, excellent problem-solving skills, and the ability to communicate effectively with various stakeholders.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.


Your Responsibilities on the Team 

  • Issue Resolution:

  • Investigate and resolve escalated issues related to mortgage loan closing, ensuring prompt and satisfactory resolution for all parties involved.

  • Analyze complex cases, identify root causes, and implement effective solutions to prevent similar issues in the future.

  • Collaborate with internal teams, lenders, title companies, and other stakeholders to resolve problems and streamline the closing process.

  • Problem solves for issues such as Pricing, HOEPA, Mavent Fails, Payoff Escalations, QM Fails, Closing Disclosure, Tolerance cures, and any additional escalation issues as assigned.

  • Compliance and Regulation:

  • Stay updated with mortgage industry regulations, guidelines, and compliance requirements.

  • Ensure that all closing activities adhere to federal, state, and company regulations and policies.

  • Communication:

  • Function as a point of contact for escalated issues, maintaining clear and professional communication with all parties involved.

  • Provide regular updates to management and relevant stakeholders on the status of escalated cases.

  • Provide exceptional customer service to business partners, addressing their concerns and questions during the closing process.

  • Process Improvement:

  • Identify bottlenecks and inefficiencies in the mortgage closing process and propose improvements to enhance efficiency and customer satisfaction.

  • Collaborate with cross-functional teams to implement process enhancements and best practices.

  • Customer Service:

  • Work closely with customer service teams to ensure a seamless and positive experience for borrowers.

Requirements​

  • High School Diploma

  • 5 years of experience in mortgage operations, with a focus on closing and issue resolution.

  • In-depth knowledge of mortgage regulations, loan products, and industry best practices.

  • Strong analytical and critical thinking skills.

  • Excellent communication skills, both written and verbal.

  • Detail-oriented with a focus on accuracy and quality.

  • Ability to work well under pressure and meet tight deadlines.

  • Proficiency in mortgage software (Encompass) and Microsoft Office Suite.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

  • Closing Escalation Specialist

    2 months ago

    Tallahassee, United States Lennar Homes Full time

    We are Lennar MortgageLennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life. At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for...

  • Closing Escalation Specialist

    6 days ago

    Tallahassee, FL, United States Lennar Homes Full time

    We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.  At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities...

  • Help Desk Specialist

    3 weeks ago

    Tallahassee, Florida, United States Qwalifize LLC Full time

    Join Qwalifize LLC as a Help Desk Specialist and take on a challenging role that requires strong customer service skills. In this position, you will provide support to customers via phone, email, or chat, resolving issues and answering questions in a timely manner.As a Help Desk Specialist, you will work closely with senior representatives, supervisors, or...

  • Support Services Specialist

    3 weeks ago

    Tallahassee, United States KEPRO Full time

    About the RoleWe are looking for a highly organized and detail-oriented individual to fill the position of Support Services Specialist at KEPRO.Your primary responsibility will be to ensure the accuracy and efficiency of documentation and reporting in our claims tracking system. You will work closely with our team to identify challenging scenarios and...

  • Office Specialist

    6 days ago

    Tallahassee, FL, United States Lennar Homes Full time

    We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. The Mortgage Closing Escalation Specialist plays a...

  • Hotline Support Specialist

    2 weeks ago

    Tallahassee, Florida, United States Qwalifize LLC Full time

    Qwalifize LLC is seeking a highly motivated and organized Hotline Support Specialist to join our team in Tallahassee, FL.About the PositionThis is a learner/entry-level role with opportunities for growth and development.The successful candidate will be responsible for providing top-notch customer service via phone calls, responding to inquiries, and...

  • Personal Care Specialist

    1 month ago

    Tallahassee, Florida, United States Five Star Quality Care, Inc. Full time

    About the OpportunityThe Personal Care Specialist position at Five Star Quality Care, Inc. provides support for our community's residents with essential day-to-day tasks they can no longer perform or need help with.Caregivers are responsible for helping people with their daily tasks, such as laundry, cleaning, bathing, dressing, and taking their medication....

  • Customer Service Coordinator

    2 weeks ago

    Tallahassee, Florida, United States Florida First Psychiatry Specialist Full time

    Our company, Florida First Psychiatry Specialist, is seeking a highly skilled and organized Front Desk Receptionist to join our team.We are offering a competitive salary of $40,000 - $60,000 per year, depending on experience.Job DescriptionAs a Front Desk Receptionist, you will be the first point of contact for visitors and customers, providing a warm and...

  • SERVICES SPECIALIST I

    8 hours ago

    Tallahassee, United States My Florida Corp Defunct Full time

    844399-BENEFITS SERVICES SPECIALIST I - 40047015 Date: Jan 9, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) . Requisition No: 844399 Agency: Commerce Working Title: 844399-BENEFITS...

  • High-Level Technical Support Specialist

    2 weeks ago

    Tallahassee, Florida, United States FLORIDA ASSN CRT CLERKS INC Full time

    Job OverviewThe Florida Association of Court Clerks and Comptrollers is a statewide, non-profit member association comprised of the Florida Clerks of the Circuit Court and Comptrollers.About the RoleThis Application Support Analyst position serves as a single point of contact for FCCC, CiviTek, and Kestrel customers, ensuring timely resolution for incidents....

  • Senior Specialist, Quality Assurance

    5 days ago

    Tallahassee, United States Cardinal Health Full time

    What Quality Assurance contributes to Cardinal Health Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective quality system that assures products and services are reliable, safe...

  • Customer Service Hotline Representative

    5 days ago

    Tallahassee, United States Qwalifize LLC Full time

    Type:ContractFull Time or Part Time:Full-TimePay Rate:TBDLocation:Tallahassee, FLLanguage Requirements:Write, read, and speak English fluently.Job Overview:This is a learner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service...

  • Senior Loan Settlement Specialist

    3 weeks ago

    Tallahassee, Florida, United States Lennar Homes Full time

    Senior Loan Settlement SpecialistAt Lennar Mortgage, we value exceptional professionals who strive for excellence in their work. As a Senior Loan Settlement Specialist, you will play a critical role in ensuring the smooth execution of closings. Your primary responsibility will be to prepare and send closing instructions and document packages to agents within...

  • Customer Service Representative

    2 weeks ago

    Tallahassee, Florida, United States Qwalifize LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Qwalifize LLC in Tallahassee, FL.About the JobThis is an entry-level role with opportunities for growth and development.The successful candidate will be responsible for providing exceptional customer service via phone calls, responding to inquiries, and resolving issues in a...

  • Commercial Lines Client Relationship Manager

    3 weeks ago

    tallahassee, United States McGriff Full time

    Are you a results-driven professional looking for a challenging role in commercial insurance? Do you have a passion for building strong relationships with clients and driving business growth? If so, we invite you to consider this exciting opportunity as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency.In this critical role, you...

  • Clinical Support Specialist

    2 weeks ago

    Tallahassee, United States Tallahassee Memorial HealthCare Full time

    As a valued member of the Tallahassee Memorial HealthCare team, you will play a crucial role in delivering exceptional patient care. This exciting opportunity is now available for a Clinical Support Specialist to join our dedicated team.About the RoleThis Clinical Support Specialist position offers a unique chance to work closely with our experienced...

  • Beauty Product Specialist

    2 days ago

    Tallahassee, Florida, United States CVS Health Full time

    We are seeking a highly skilled Beauty Product Specialist to join our team at CVS Health. This is an exciting opportunity for someone who is passionate about beauty and has excellent communication skills.The ideal candidate will have 1-2 years of experience in Beauty & Personal Care selling and be able to make change in American monetary units. Strong...

  • Entry Level Technical Support Position

    2 weeks ago

    Tallahassee, Florida, United States Qwalifize LLC Full time

    Technical Support PositionWe are seeking an entry-level Technical Support Position to join our team at Qwalifize LLC. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to higher-level support teams.The ideal candidate will have a strong...

  • Telecommunications Network Specialist

    2 weeks ago

    Tallahassee, Florida, United States Qwalifize LLC Full time

    Job Title: Telecommunications Network Specialist\Job Summary:We are seeking a highly motivated and detail-oriented Telecommunications Network Specialist to join our team at Qwalifize LLC. As a Telecommunications Network Specialist, you will be responsible for installing, maintaining, and repairing telecommunications equipment and systems.\About the...

  • Occupational Therapist

    3 weeks ago

    Tallahassee, Florida, United States ProCare Therapy Full time

    Job OverviewWe are seeking a skilled Occupational Therapist to join our team at ProCare Therapy. As an Education Specialist, you will work closely with students, teachers, and parents to develop individualized plans that promote physical growth and education.