Customer Service Representative

3 weeks ago


Tallahassee, Florida, United States Qwalifize LLC Full time

We are seeking a highly skilled Customer Service Representative to join our team at Qwalifize LLC in Tallahassee, FL.

About the Job
  • This is an entry-level role with opportunities for growth and development.

The successful candidate will be responsible for providing exceptional customer service via phone calls, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone calls.
  • Record all customer contact information in a call log.
  • Evaluate situations, determine appropriate responses, and escalate issues to designated specialists as needed.
  • Track issues escalated for resolution to ensure customers receive a timely response.

Requirements:

  • 0-2 years of related work experience.
  • Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field.

Benefits:

  • Competitive salary: $45,000 - $55,000 per year.
  • Medical, dental, and vision insurance.
  • PTO (Paid Time Off).


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