Customer Service Representative

2 days ago


Addison, United States MKT Corporate Promotions Full time

Join MKT Corporate Promotions as a Customer Service Representative and become part of a dynamic team dedicated to elevating brand experiences. A leader in the Events Services industry, we promote events and supply businesses with branded sportswear and promotional products. With 51-200 employees, we deliver exceptional service and innovative solutions. As a Customer Care Representative, you'll be the first point of contact, providing guidance and support, managing inquiries, resolving issues, and ensuring satisfaction, all while upholding our high standards. If you're passionate about customer service and eager to contribute to a company valuing creativity and excellence, apply to join us in making every event memorable.

Tasks
  • Handle incoming customer inquiries via phone, email, and live chat, ensuring prompt and accurate responses to enhance customer satisfaction.
  • Maintain comprehensive records of all customer interactions and transactions, including details of inquiries, complaints, and comments, using the company's CRM system.
  • Collaborate with the sales and events teams to ensure customer requirements are met, and provide updates on service delivery timelines and any potential changes.
  • Assist customers in navigating the company website, providing guidance on service offerings and helping them with order placements or modifications.
  • Provide feedback to management on recurring customer issues and suggest improvements to enhance overall service quality and customer experience.
Requirements
  • Minimum of 1 year experience in customer service or a related role within the events services industry.
  • Excellent verbal and written communication skills in English.
  • Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
  • Strong problem-solving skills and ability to handle challenging customer interactions with professionalism.
  • Strong sense of urgency


  • Addison, Texas, United States PrideStaff Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Addison, Texas, United States National Life Group Full time

    Customer Service Representative Job DescriptionAt National Life Group, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients across America. You will empower customers by providing information, helping to solve important...


  • Addison, Texas, United States Horace Mann Full time

    Customer Service Representative Job DescriptionHorace Mann is seeking a Customer Service Representative to join our team in Addison, TX. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our educators, answering incoming calls, and resolving customer service issues in a timely and professional...


  • Addison, Texas, United States Stellantis Financial Services US Full time

    Customer Care RepresentativeStellantis Financial Services (SFS) is a leading provider of financial services to the automotive industry. We are seeking a highly skilled Customer Care Representative to join our team.Job SummaryThe Customer Care Representative is responsible for handling a high volume of incoming customer service calls and responding to various...


  • Addison, Texas, United States Horace Mann Full time

    Customer Service RepresentativeHorace Mann is seeking a skilled Customer Service Representative to join our team in Addison, TX. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our educators while answering incoming calls. Key Responsibilities:Answer incoming customer calls and resolve issues in a...


  • Addison, Texas, United States Poo~Pourri Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Poo~Pourri. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer...


  • Addison, Texas, United States Poo~Pourri Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Poo~Pourri. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our...


  • Addison, Texas, United States PrideStaff Full time

    Lead Customer Service RepresentativeWe are seeking a highly motivated and energetic Bilingual Customer Service Representative to join our team at PrideStaff in Addison. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage large volumes of inbound and outbound...


  • Addison, Texas, United States Crunch Fitness Full time

    Key Responsibilities:As a Customer Service Representative at Crunch Fitness, you will be responsible for providing exceptional service to our members and guests. This includes greeting members and guests with a smile, checking them in according to company procedures, and facilitating any messages on our club software. You will also be responsible for...


  • Addison, Texas, United States PrideStaff Full time

    Job Title: Contact Center RepresentativeAre you looking for a challenging role in a fast-paced environment? Our client, a leading insurance company, is seeking a highly motivated and organized Contact Center Representative to join their team.Job Summary:The Contact Center Representative will be responsible for providing exceptional customer service to...


  • Addison, Texas, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...


  • Addison, Illinois, United States Beltmann Full time

    As a Customer Service Representative at Beltmann, you will be responsible for maintaining customer account retention through proactive problem assessment and innovative solutions. You will communicate with customers regarding contract, service charges, and special handling requirements.Maintain current account profile lists with appropriate discounts and...


  • Addison, Texas, United States Stellantis Financial Services US Full time

    Customer Care RepresentativeStellantis Financial Services (SFC) is a leading captive finance company for a global automaker and mobility provider. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years.Key Responsibilities:Resolve customer complaints...


  • Addison, Texas, United States PrideStaff Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly skilled and motivated Bilingual Contact Center Representative to join our team. As a Bilingual Contact Center Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.Key Responsibilities:Manage large...


  • Addison, Texas, United States MKT Corporate Promotions Full time

    About MKT Corporate PromotionsWe are a dynamic team dedicated to elevating brand experiences. As a leader in the Events Services industry, we promote events and supply businesses with branded sportswear and promotional products. Our company values creativity and excellence, and we are passionate about delivering exceptional service and innovative...


  • Addison, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...


  • Addison, Texas, United States HOME CARE DELIVERED, INC. Full time

    Job SummaryHome Care Delivered, Inc. is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key...


  • Addison, United States Horace Mann Full time

    Description Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position...


  • Addison, United States Horace Mann Full time

    Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position will become...


  • Addison, Texas, United States PrideStaff Full time

    Bilingual Customer Service RepresentativeAre you looking for a dynamic work environment? Our Addison client is seeking a professional Bilingual Customer Service Representative to join their team in the Contact Center and New Business Department. In this role, you will work directly with future and current Independent Agents to ensure compliance with their...