Customer Service Representative

7 hours ago


Addison, Texas, United States Horace Mann Full time
Customer Service Representative Job Description

Horace Mann is seeking a Customer Service Representative to join our team in Addison, TX. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our educators, answering incoming calls, and resolving customer service issues in a timely and professional manner.

Responsibilities:
  • Answer incoming calls in the Customer Service queue and provide prompt and courteous service to our customers.
  • Resolve customer service issues on an as needed basis, utilizing problem-solving skills and knowledge of our products and services.
  • Record each contact into Genesys for tracking purposes and monitor resolution to ensure customer satisfaction.
  • Collaborate with other departments to assist customers and resolve issues in a timely and efficient manner.
  • Maintain 90% quality and schedule adherence, ensuring that customer service standards are met.
  • Once proficiency in Customer Service is demonstrated, may begin training on Agent Support to further develop skills and knowledge.
Requirements:
  • High School Diploma or GED equivalent required.
  • 6-12 months of customer service experience required.
  • Two or more years of customer service call center experience preferred.
  • Ability to work between the hours of 8 am - 6 pm central time.
  • Ability to multitask and prioritize tasks to meet customer service standards.
  • Computer skills and working knowledge of Microsoft Suite required.

Horace Mann is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. For applicants in California, please review our California Consumer Privacy Notice. All applicants should review our Horace Mann Privacy Policy.



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