Customer Service Representative

5 hours ago


Addison, Texas, United States PrideStaff Full time
Job Title: Contact Center Representative

Are you looking for a challenging role in a fast-paced environment? Our client, a leading insurance company, is seeking a highly motivated and organized Contact Center Representative to join their team.

Job Summary:

The Contact Center Representative will be responsible for providing exceptional customer service to clients via phone, email, and chat. This role requires strong communication skills, attention to detail, and the ability to work in a team environment.

Key Responsibilities:
  • Manage large volumes of inbound and outbound calls in a timely manner
  • Respond to emails and chats in a professional and efficient manner
  • Follow established communication protocols when handling different types of calls
  • Collaborate with field offices to ensure seamless customer service
  • Monitor appointment paperwork and proactively resolve issues
  • Process paperwork quickly and accurately
Requirements:
  • 1 year of experience in a call center or similar environment
  • Strong phone and verbal communication skills, with active listening
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively
  • High energy and excellent attitude
  • Team environment
  • Organized, self-starter, comfortable working in a fast-paced environment
About PrideStaff:

PrideStaff is a locally-owned staffing and placement firm with a strong reputation for providing quality service to our clients and employees. We offer a professional and supportive team environment, representation to top employers, full medical benefits package, and dedicated consultants to ensure continued career development.

We were recently recognized as one of Dallas' Best Places to Work, and we're proud to offer a fun and dynamic work environment. If you're looking for a challenging and rewarding role, apply today



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