Account Manager

4 weeks ago

White GA United States Surya Carpet Full time

Account Manager (Private Label)

Full Time-Sales

Surya is a leading home décor company known for its innovative designs and breadth of high-quality home accessories. Our product catalog includes area rugs, pillows, throws, lighting, accent furniture and art sold through a broad range of global retailers, distributors, interior designers and decorators. Surya fosters a fast-paced work environment built on creativity and collaboration with each employee taking personal ownership in the company. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500/5000 list of America's fastest growing privately held companies.

We are looking for an experienced Account Manager to make an impact on multiple channels of Surya’s business – from top mass merchant stores (such as Home Goods and TJX) to diverse, curated e-commerce partners including Anthropologie and Pottery Barn. The role involves heavy communication with customers through order follow up, product presentations, and facilitating business growth. The role also includes internal communication and projects, including product content management, supply chain operations, pricing strategy, labeling, marketing and merchandising.

The ideal candidate will have strong customer experience intuition, business and product knowledge combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. Good judgment, ability to influence, analytical talent, and exceptional communication are essential to success in this role.

Are you able to:

• Demonstrate a clear understanding of omni-channel sales (e-commerce, mass merchants, etc.) and a knowledge of how to effectively sell with different types of accounts and buyers

• Support with customer conversations and have clear communication

• Learn a large, rich product catalog that is constantly changing

• Review data and identify areas of success and areas for improvement

What you’ll do:

• Help manage content, pricing and promotional strategy for Surya’s large product catalog

• Send inventory proposals to customers weekly, and review important selling opportunities such as clearance drops, product special pricing, and overstocks

• Follow up on orders, shipping, samples, customer requests, internal projects

• Conduct competitive analysis to evaluate market trends and identify new opportunities

• Work collaboratively with internal teams across multiple business functions to build new and improve existing processes

• Identify customer’s aesthetic and vision and determine how and what to sell from Surya’s line, in addition to how to merchandise to maximize sales

• Develop product presentations and create/maintain excel spreadsheets to accelerate business growth, provide product information, and new product drop data to all partners

Basic Qualifications:

• 2-3 years of experience in sales, marketing, merchandising, or a related field

• Detail oriented and strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

• Articulate and persuasive communication skills, both written and verbal

• Expertise in Excel, with analytical and data skills

• Bachelor’s degree

• Excited about learning, growing, and using new applications



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