Guest Services Associate

3 weeks ago

Provincetown MA United States AWOL P-town Full time

Join our team at AWOL Provincetown as a Guest Services Associate, whether full-time or part-time. Act as the initial point of contact for hotel guests, managing guest interactions, phone inquiries, concierge services, and breakfast preparation. Deliver outstanding hospitality by being attentive, friendly, and efficient to ensure guests have unforgettable experiences.


Duties include welcoming guests, guaranteeing a pleasant stay, and providing a memorable farewell to entice future visits. We are looking for individuals with extroverted personalities, keen attention to detail, the ability to work autonomously, and a preference for basic culinary skills. If you thrive on positive interactions with people, we welcome your application


Visit our website at [AWOL Provincetown](https://www.larkhotels.com/hotels/awol?utm_source=gmb&utm_medium=yext) for more information.

Compensation:

$19 - $20 hourly

Responsibilities:
  • Welcome guests to the hotel with a friendly smile and ensure personal interaction by making eye contact upon arrival.
  • Conduct tours of the hotel's amenities, services, facilities, and available activities to familiarize guests with the offerings.
  • Professionally handle incoming phone calls, taking necessary notes and information as required.
  • Learn and utilize the Lark Hotels reservation system following the established procedures.
  • Provide exceptional customer service, demonstrate strong communication skills, showcase excellent organizational abilities, and exhibit effective time management skills.
Qualifications:

  • Minimum of 1 year of experience in the hospitality industry or a related field required.
  • Completion of high school, GED, or equivalent is mandatory.
  • Proficient in handling phone calls and effectively managing challenging situations.
  • Possess outstanding customer service, communication, organizational, and time management abilities.

About Company

When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn.

The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing.

We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts.


Website: https://www.larkhotels.com/hotels/awol?utm_source=gmb&utm_medium=yext



Compensation details: 19-20 Hourly Wage



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