Hotel Guest Services
3 weeks ago
$18 - $20 hourly
Responsibilities:- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- High school graduate, GED recipient, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
TAKE LEAVE FROM THE ORDINARY
At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont — serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central.
Website: https://www.awolstowe.com
Compensation details: 18-20 Hourly Wage
PI151cf2674f75-31181-34258504
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