PATIENT EXPERIENCE ADVISOR
3 weeks ago
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family.
• Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
• Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
• Leads efforts to collect, analyze and evaluate patient concerns.
• Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
• Responsible for meeting all regulatory regulations and standards.
• Responds to potentially serious incidents and reduces possible litigation.
• Provides leadership and consultation to committees, departments that affect patient needs and rights.
• Refers patients/families to appropriate services and resources.
• Provides leadership role in the inclusion of the patient/family experience.
• Is an integral part of the decision making process across the health system regarding patient experiences.
• Leads patient and family meetings.
Experience Required
5 years of customer service, hospital experience preferred.
Education Requirements
High School Diploma or Equivalent required, Bachelor’s Degree preferred.
Special Requirements
Analytical thinking/problem solver, complaint management, conflict negotiation,cultural broker, self motiviatied, data management, excellent communication/good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Excellent customer service, patient interaction and organizational skills.
Ability to work in a fast-paced environment
-
PATIENT EXPERIENCE ADVISOR
3 weeks ago
Camden, NJ, United States Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
PATIENT EXPERIENCE ADVISOR
1 week ago
Camden, NJ 08101, USA, United States Cooper University Health Care Full timeAbout UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
PATIENT EXPERIENCE ADVISOR
7 days ago
Camden, NJ 08103, USA, United States Cooper University Hospital Full timeAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive...
-
Patient Experience Advisor
2 weeks ago
Camden, United States Cooper University Health Care Full timeAbout Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Patient Experience Advisor
2 weeks ago
Camden, United States Cooper University Hospital Full timeAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive...
-
PATIENT EXPERIENCE ADVISOR PRN
2 weeks ago
, NJ, United States Cooper University Health Care Full timeAbout UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Patient Experience Advisor Prn
4 days ago
Camden, United States Cooper University Health Care Full time**About us** At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...
-
Patient Experience Advisor Prn
3 weeks ago
Camden, United States Cooper University Health Care. Full timeAbout Us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by...
-
PATIENT EXPERIENCE ADVISOR PRN
2 weeks ago
Camden, NJ 08101, USA, United States Cooper University Health Care Full timeAbout UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
PATIENT EXPERIENCE ADVISOR PRN
2 weeks ago
Camden, NJ 08103, USA, United States Cooper University Hospital Full timeAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive...
-
Patient Experience Advisor Prn
3 days ago
Camden, New Jersey, United States Cooper University Hospital Full timeAbout Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...
-
Patient Experience Advisor Prn
3 weeks ago
Camden, New Jersey, United States Cooper University Hospital Full timeAbout Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Patient Care Manager RN
2 days ago
Egg Harbor Township, NJ, United States Patient Care Full timeWe are hiring for a Patient Care Manager RN with Home Health experience to join our team at Patient Care in Egg Harbor, NJ. At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
Camden, United States Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...
-
Camden, New Jersey, United States Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...
-
Patient Accounts Insurance Representative
6 days ago
Glen Allen, VA, United States Patient First Full timePatient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...
-
Service Advisor
3 weeks ago
Camden County, United States Meineke Car Care Centers Full timeBenefits/Perks Competitive Compensation Career Advancement Training and Development Comprehensive Benefits Package Employee Discounts Positive Work Environment Locally-Owned Cutting-Edge Tools and Equipment: Work-Life Balance Job Summary We are looking for a Service Advisor to join our team. The ideal candidate will have excellent...
-
Registered Nurse
3 weeks ago
Nutley, NJ, United States Patient Care Full timeWe are hiring for a full-time Registered Nurse to join our team in Nutley, NJ. At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can...
-
Home Health Registered Nurse
3 weeks ago
Wayne, NJ, United States Patient Care Full timeWe are looking for a Full-Time Registered Nurse (RN) to join our team at Patient Care, part of the LHC Group family, in Wayne, NJ! At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all...
-
Physician Advisor
4 weeks ago
Holmdel, NJ, United States Hackensack Meridian Health Full timeHackensack Meridian Health is seeking a collaborative Physician Advisor to join our growing health network. This is an excellent opportunity to become a key member of the healthcare organization’s leadership team. The successful candidate will lead efforts to meet the organization’s goals and objectives for assuring the effective and efficient...