PATIENT FINANCIAL NAVIGATOR ADVISOR. Job in Camden Allied-IT Jobs

4 weeks ago

Camden, United States Cooper University Health Care Full time
About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.


Short Description

The Patient Financial Navigation Advisor (PFNA) acts as the patient's liaison from physician order through complete billing cycle. The PFNA will complete a comprehensive analysis of patient's health insurance to include verification of benefits, prior authorization status and patient's out of pocket liability. PFNA will educate and provide patient with a clearly defined estimate of the patient's financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication. PFNA will collect or provide payment arrangements in accordance with policies and procedures.

Financial screening process encompasses any or all of the following job functions:

  • Financially screens insured patients prior to inpatient and outpatient services including office visits, testing, diagnostic studies, surgeries and procedures by verifying patient insurance eligibility and registering insurance information into the EPIC system when needed.
  • Reviews patient history involving past illnesses, treatment locations, diagnosis and final outcomes when CPT codes are not available.
  • Determines outstanding patient responsibility for hospital and physician charges to include past due liabilities in all communication to the patient.
  • Creates financial estimate by providing insurance based out-of-pocket liability estimates for patients scheduled for outpatient and inpatient elective procedures.
  • Establishes contact with the patient.
  • Educates patient on out-of-pocket financial responsibilities including copay, deductible, coinsurance and out-of-pocket maximums.
  • Attempts to collect payment in full prior to date of service or documents in EPIC patient will pay at time of service for Patient Services Representative to collect during registration process.
  • Makes payment arrangements where applicable.
  • Serves as PFNA throughout billing cycle.
  • Verifies active Auto and Workers' Compensation claims in relation to patient treatment plans.
  • Monitors Work Queue accountabilities for estimates that need to be completed to balance the patient's needs, individual performance goals and avoid delays in communication of patient financial liabilities.
  • Provides clear and concise documentation in Epic to ensure precise throughput of patient financial liability information.
  • Uses professional, clear, concise, and customer-friendly communication at all times to internal customers, providers and patients.
  • Provides a stellar experience to Cooper patients; is proactive in serving patients and acts responsibly in the patient and Cooper's best interest.
  • Resolves patient challenges by offering alternatives with minimum escalation or support, trying to retain patients within the Cooper network.
  • Performs all process and system-related functions in accordance with training and quality guidelines.
  • Perform all related duties or special projects as assigned/required.
  • Regular, consistent and punctual attendance required, following Cooper time and attendance policies.
  • Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.


Experience Required

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.

Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required. Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred. Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Detail oriented with the ability to multi-task using multiple information systems. Excellent time management, organizational and oral/written communication skills.

Proficiency in use of MS Office Word and Excel. Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.


Education Requirements

High School Diploma required. Associates degree or equivalent experience preferred.

  • PATIENT FINANCIAL NAVIGATOR ADVISOR. Job in Camden Allied-IT Jobs

    4 weeks ago

    Camden, New Jersey, United States Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...

  • PATIENT FINANCIAL NAVIGATOR ADVISOR. Job in Camden Allied-IT Jobs

    2 days ago

    Camden, New Jersey, United States Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...

  • Certified Nursing Assistant CNA. Job in Camden Allied-IT Jobs

    3 weeks ago

    Camden, United States Windward Gardens Center - Camden, ME Remote Work Freelance Full time

    Windward Gardens Has Part-Time All Shift CNA Opportunities!Competitive Wages and Shift Differentials! Benefits.$21.00 - $24.50/hour*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist...

  • Certified Nursing Assistant CNA. Job in Camden Allied-IT Jobs

    2 weeks ago

    Camden, United States Windward Gardens Center - Camden, ME Remote Work Freelance Full time

    Attention All Early Birds! Windward Gardens has Day Shift CNA Opportunities!Competitive Wages and Shift Differentials! Benefits.$21.00 - $24.50/hour*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to...

  • SUPERVISOR PATIENT ACCESS. Job in Camden Allied-IT Jobs

    1 week ago

    Camden, United States Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...

  • Outreach - Camden/gloucester Counties

    1 month ago

    Camden, United States Diocese of Camden Full time

    **Outreach - Atlantic/Cape May Counties** This position provides SSVF Case Management services to Veteran households to develop and achieve individual stabilization plans. This role will operate across Camden and Gloucester Counties and meet with Veterans in the office and the field. **DUTIES AND RESPONSIBILITIES**: - Coordinate outreach efforts for the...

  • Travel Nurse RN

    2 weeks ago

    Camden, United States Host Healthcare Remote Work Freelance Full time

    Host Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Camden, New Jersey. Job Description & Requirements Specialty: PCU - Progressive Care UnitDiscipline: RNStart Date: 06/10/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelHost Healthcare is an award-winning travel healthcare...

  • Family Medicine job in: Camden, TN

    1 week ago

    Camden, United States Archway Physician Recruitment Full time

    Primary Care opening in west Tennessee Located in Camden, TN 60 miles from Jackson & 90 miles from Nashville Full-time, permanent opening Employed position Joining a strong healthcare system 100% outpatient medicine with option for inpatient if desired Loan Assistance Relocation Assistance CME Competitive compensation Excellent benefits package Hospital: 25...

  • Family Medicine job in: Camden, TN

    3 days ago

    Camden, United States Archway Physician Recruitment Full time

    Primary Care opening in west Tennessee Located in Camden, TN 60 miles from Jackson & 90 miles from Nashville Full-time, permanent opening Employed position Joining a strong healthcare system 100% outpatient medicine with option for inpatient if desired Loan Assistance Relocation Assistance CME Competitive compensation Excellent benefits package Hospital: 25...

  • Physical Therapy job in Camden SC

    1 week ago

    Camden, United States CompHealth Full time

    PT needed for an combination of in and outpatient focused hospital assignment in SC .Part of the work in Camden SC and part in Columbia. The first part of the 13 weeks in Camden, then switch to Columbia for part two! Inpatient hospital and Outpatient ortho/sports experience is required. Call today to hear more about this opportunity! ASAP start Will work...

  • Physical Therapist

    2 weeks ago

    Camden, United States flexup DIRECT Full time

    We are looking for a Travel Physical Therapist Allied for a great Travel allied job in Camden, SC.This Physical Therapist Travel allied job pays for 40 hours a week for 13 weeks. Below are the details of this Travel Allied Job including the Travel assignment salary:Specialty: Physical Therapist AlliedTravel Physical Therapist (PT) Allied : Camden, SCTravel...

  • Permanent Speech Language Pathologist Job in Camden, ME

    1 week ago

    Camden, United States AKT Corp Full time

    Job DescriptionJob DescriptionPermanent Speech Language Pathologist Job in Camden, ME Details: Pay: $40 to $47/hr + Benefits Duration: Permanent Specialty: Skilled Nursing Facility (Long term care)Position: Speech Language PathologistShift: Days 8 hour (8 am to 4:30 pm)Start date: 23rd June 2024Work Location - On Location Weekend Schedule - Monday - Friday...

  • Permanent Speech Language Pathologist Job in Camden, ME

    2 days ago

    Camden, United States AKT Corp Full time

    Job DescriptionJob DescriptionPermanent Speech Language Pathologist Job in Camden, ME Details: Pay: $40 to $47/hr + Benefits Duration: Permanent Specialty: Skilled Nursing Facility (Long term care)Position: Speech Language PathologistShift: Days 8 hour (8 am to 4:30 pm)Start date: 23rd June 2024Work Location - On Location Weekend Schedule - Monday - Friday...

  • ADMIN DIRECTOR ADDICTION MED. Job in Camden Allied-IT Jobs

    3 weeks ago

    Camden, New Jersey, United States Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...

  • Business Analyst in Camden, NJ

    9 hours ago

    Camden, United States Georgia IT Inc Full time

    Business Analyst Location: Camden, NJ (Hybrid) Duration: Contract Rate - DOE NO third party corp to corp accepted for this job Primary Responsibilities Day-to-day hands-on analysis Facilitate prioritization and requirement gathering for future state Determine gaps Identify patterns/trends Testing Document and manage issues list ...

  • Internal Medicine Physician

    1 week ago

    Camden, United States Integrity Placement Group Full time

    Internal Medicine Physician Seeking a qualified Internal Medicine Physician for an immediate opening at their health care center. Our client's mission is to provide accessible, high quality, comprehensive, primary, and preventive health care to all persons regardless of their socioeconomic circumstances.Our client offers the following benefits: ...

  • PAYROLL REPRESENTATIVE. Job in Camden Allied-IT Jobs

    3 weeks ago

    Camden, New Jersey, United States Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...

  • Field Technical Support Rep

    3 weeks ago

    Camden, United States Georgia IT Inc Full time

    Field Technical Support Rep Location: Camden, NJ Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skills and Experience Needed Work with partners that build out rooms Understand and follow Campbells "standards" Able to follow CAD drawings of rooms to make sure set up...

  • Field Technical Support Rep

    10 hours ago

    Camden, United States Georgia IT Inc Full time

    Field Technical Support Rep Location: Camden, NJ Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skills and Experience Needed Work with partners that build out rooms Understand and follow Campbells "standards" Able to follow CAD drawings of rooms to make sure set up...

  • Travel Nurse RN

    2 weeks ago

    Camden, United States TravelNurseSource Full time

    TravelNurseSource is working with Host Healthcare to find a qualified CVOR RN in Camden, New Jersey, 08103!Pay Information $3,094 to $3,284 per weekAbout The Position Host Healthcare is an award-winning travel healthcare company with an immediate opening for thisRegistered Nurse -CVORinCamden ,NJ .Why Choose Host Healthcare? Passionate and transparent team...